Customer Service Representative

Duration: 3 months (possible temp to perm)

Shift: 8 AM - 4:30 PM Monday-Friday

Description

Salespeople provide the highest levels of technical support in the industry.

Our Customer Service Representatives (Inside Sales) professionally represent the Company to our Customers with the knowledge and skills to provide them the product or service they need.

QUALIFICATIONS

� Good customer service and communication skills

� Reliable, organized, detailed and focused

� Industry and sales experienced

� Moderate computer skills, including communicating internally and externally via email

� Work experience in Microsoft Office; proficiency in Excel

� Ability to multi-task and manage time well

� Knowledge of supply chain systems

� Knowledge of industrial products helpful

� High School Diploma or GED

RESPONSIBILITIES

� Respond to customer inquiries, provide quotes and take customer orders

� Order and source products

� Negotiate sale and purchase prices

� Proactively generate sales and promote Company products

� Expedite backorders

� Assist with pulling inventory and preparing shipments

� Assist with customer returns

� Interact with customers and suppliers to obtain and fill orders correctly

� Troubleshoot customer concerns.

COMPETENCIES

Microsoft Word, Microsoft Excel, Microsoft Outlook, Achievement Orientation; Persuasiveness; Initiative; Interpersonal Skills; Time Management; Planning and Organizing Skills; Judgment