Guest Service Representative

Reports To: Counter Manager & General Manager

Edit Holdings, LLC dba Tide Cleaners is seeking a Guest Service Representative to join our team!

We are seeking individuals that enjoy working with people and as a team to represent Tide Dry Cleaners in the ideal manner and provide an enjoyable customer experience for our customers.

DUTIES & RESPONSIBILITIES: Other duties may be assigned.

• Provide the best in-store customer experience to our dry cleaning, laundry pick up and drop off customers.
• Manage any customer inquiries via phone, email, and in-person, build rapport with customers and identify their needs.
• Be able to resolve/deescalate customer complaints/issues.
• Perform all clothes check-in and check-out tasks.
• Tag, spot check, organize garments according to any customer details request.
• Inform customers about payment methods and verify their credit card data.
• Perform basic math skills to calculate garment prices and operate cash transactions accurately.

• Ensure the quality standards of Tide Dry Cleaners are met.
• Train employees in all aspects of running a counter store.
• Qualify to open and close the store and perform the daily goals.
• Be able to function in a fast-paced environment with a high level of detail while standing for long periods of time.
• Maintain cleanliness of the counter area to ensure a neat store appearance.
• Other duties may be assigned.

Qualifications

• Ability to recognize numbers and perform basic math skills.
• Ability to self-start and maintain positive/energetic motivation.
• Strong Leadership qualities.
• Participate in ongoing education and training.
• Must be able to stand for long periods of time.
• Previous experience in hospitality/customer service roles is preferred.

Shift and Schedule

• Store Hours of Operation: Mon-Fri 6:30am-7:00pm Saturday: 8:00am-5:00pm Sundays: Closed
• Full-time (30-40 hours weekly) or PT (29 hours max weekly)
• Overtime if necessary

Benefits

• Health Insurance
• Vision
• Dental
• 401 (k)
• Yearly Paid Time Off
• Paid Holidays