Medical Customer Service Representative

Are you interested in working for a people-first, rapidly growing medical services company operating in twenty-seven states?

NeuroMonitoring Associates, LLC is an acclaimed organization working with neuro and orthopedic surgeons at some of the most prestigious medical centers in the world. We seek the best and the brightest to work with our patients to provide a world-class patient experience.

We are recruiting qualified candidates to join our excellent Customer Service team.

As a Customer Service Representative, you will be responsible for:

· Customer Service Representative / Medical Billing responsibilities
· Handle inbound and outbound calls for past due account
· Negotiate outstanding debts
· Retrieve and send Medical Records
· Executing course of action to recover outstanding payments
· Handle questions and complaints
· Backstop for scheduling with surgeon offices and hospitals
· Handle office supplies such as mailing and ordering
· Complete tasks as requested

Qualifications:
· Excellent written and verbal communication skills
· Ability to prioritize and multitask
· Basic math and computer literacy skills
· Professionalism and the ability to build rapport with customers and patients
· Foster teamwork and cooperation
· Preferred - previous experience in debt collection, outbound call center, telemarketing, customer service, sales, or other related fields
· Preferred - Bilingual (English/Spanish) language proficiency
· Preferred – two years of experience in the medical industry
· Successfully pass a background check

Working Conditions:
· Regular work in an office setting

Physical Demands:
· Ability to lift a maximum of fifty (50) pounds.
· Ability to sit for long periods

We are a team of skilled certified technologists and neurologists dedicated to offering professional monitoring services. We aim to conduct our services in a professional and ethical manner.

Our mission is to advance IONM and improve patient outcomes through innovation and empowered clinicians

We monitor the functions of the spinal cord, brain, and peripheral nerves and pass all the information to surgeons in order to provide the best experience. Our technicians are licensed and are able to provide exceptional services.

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