Revenue Cycle Support Specialist

Encompass Health

Birmingham, AL

Expired: 11 days ago Applications are no longer accepted.

Other

Job Description

Company Info

Job Description

Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry
Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass Health direction as soon as you join. We collaborate and provide high-quality, compassionate, individualized care for our patients, allowing us time to get to know them and help them achieve their goals during their rehabilitation journey.
Position Purpose
The
Revenue Cycle Support Specialist is
responsible for supporting and/or managing one of the following functions: General IT Support, Revenue Cycle Systems, and Identity Management. The Senior is a subject matter expert or supervisory position. Although this position will perform all of the functions of an entry-level support specialist, it will have the added responsibilities of supervising and developing employees, leading complex defect resolution, and ensuring regulatory compliance.
Responsibilities & Task

This is a Remote Position
Responds to level 1 through level 3 incidents.
Communicates with end users.
Assists employees with technical troubleshooting.
Troubleshoots various applications.
Follows standard support procedures.
Determines and documents issues and resolutions.
Understands and utilizes the company resource structure.

Qualifications
License or Certification:

Valid state driver's license

Minimum Qualifications:

High School diploma or equivalent required.
Associate's Degree or Undergraduate degree recommended.
Minimum 10 years of experience.
Technical certification (e.g., Microsoft Office Specialist, Microsoft Certified IT Professional, PeopleSoft People Tools Certification, Microsoft Certified Engineer, CompTIA A+, etc) is preferred but not required.
Experience in:
- Executing standard troubleshooting procedures
- Providing support services to end users
- Tracking and reporting defects and issues
- Documenting issues and resolutions
- Troubleshooting basic IT infrastructure and application components
Expertise with regulatory compliance:
- HIPAA
- Privacy and Security
IT Support Specialists will have experience in supporting or supervising one or more of the following:
- Medium complexity applications.
- Desktop hardware and software support.
- Troubleshoot PCs (both laptop, desktops and tablets)
- Telephone, fax and other networked equipment.
IT Support specialists will have prerequisite healthcare experience and expertise with one or more of the following:
- Health care provider revenue cycle, clinical and other applications
- Corporate systems and applications such as PeopleSoft Financials or Hyperion Business Intelligence applications
- Escalating unresolved issues to proper personnel
- Providing senior-level end-user support and status for urgent or complicated issues
- Working and documenting activities in a Remedy Incident tracking system
- Revenue cycle support specialists will have prerequisite functional knowledge in supporting or supervising one or more of the following revenue type applications:
- Interfacing to and from PAS-Patient Accounting Systems
- PAS-Patient Accounting Systems.
- Third Party Billing/Revenue Clearing House
- Pharmacy Systems
- Clinical
- Home Health
Revenue cycle support specialists will have prerequisite Health Care industry expertise in one or more of the following:
- Medical billing
- Health care provider revenue cycle
- Clinical coding
- Financial management
- Senior Identity Management Support Specialist requirements:
- Identity management support specialists will have prerequisite functional knowledge in supporting or supervising one or more of the following areas:
- User management
- User ID, password and applications access provisioning
- Information security
- Application security
- Network security
- Data security
- Access management
- Active directory
- User and group roles