Export Coordinator

POSITION SUMMARY:

The export coordinator Supports export operations, including shipment logistics, documentation, and customer service.

ESSENTIAL RESPONSIBILITIES

Typical responsibilities are, but not limited to:

• Serve as the point of contact for all customer questions including product availability, pricing, shipment status, and respond to all customer issues and/or complaints.
• Input orders with accuracy regarding inventory availability, correct pricing, customer information, and requirements.
• Sets up new customers and maintains customer account information in the system.
• Transfers order information from customer purchase (i.e. Elemica) into our system for order processing.
• Coordinates and communicates internally & externally with customers, agents, vendors, and shippers to maintain process flows and resolves issues.
• Input customer information on transportation portals (i.e Transplace) when needed for shipments.
• Provide the customer, and the freight forwarder with all required shipping documents, including commercial invoices and other system-generated documentation.
• Interact with various departments such as Procurement, Quality Assurance, Distribution, Sales etc., to ensure customer requirements are met.
• Assist with department cross training on international customer processes as required.
• Performs data entry of shipping and cargo details into systems following required procedures.
• Performs other duties and projects as required.

WORK EXPERIENCE

• A minimum of five years is required in customer service and order processing, preferably in exports and in a chemical manufacturing environment; NOT a call center.
• Order fulfillment from initial receipt to delivery of product.
• Ability to resolve customer complaints in a professional manner.
• Familiar with customer and/or transportation portals.

QUALIFICATIONS & COMPETENCY REQUIREMENTS

• Knowledge of Export and Compliance procedures, including International Commercial terms.
• Rigorous attention to detail and accuracy is essential.
• Must be able to multi-task, prioritize, and manage time effectively.
• Strong organizational skills.
• Excellent communication skills.
• Able to work in a team atmosphere and as an individual.
• Ability to work in a fast-paced environment and make logical decisions.
• Excellent computer skills (Microsoft Outlook 2010 a must).
• Identifies and records any discrepancies.
• Strong math skills.