Field Service Technician

We are actively looking for a highly skilled and customer-focused Last Mile Installation and Testing (LIT) Service Technician to join our dynamic team in the telecommunications industry. As a Field Services Technician, you will play a crucial role in the installation, configuration, and testing of telecom equipment, focusing on industry-leading brands such as Cisco, Ciena, and Fujitsu. This position requires a meticulous attention to detail, robust technical expertise, and outstanding customer service skills.

Responsibilities:

1. Installation and Configuration:

• Deploy and set up telecom equipment, including Cisco, Ciena, and Fujitsu devices.
• Ensure proper configuration of equipment to meet specified requirements.
• Conduct pre-installation site surveys to assess optimal installation conditions.

1. Testing and Quality Assurance:

• Execute thorough testing procedures on installed equipment to guarantee optimal performance.
• Identify and troubleshoot issues during testing phases.
• Collaborate with the engineering team to resolve technical challenges and improve system efficiency.

1. Telecom Services:

• Work with a range of services, including but not limited to Ethernet, Waves, and Dedicated Internet Access (DIA).
• Ensure seamless integration of services with telecom equipment.
• Provide technical support for service-related inquiries and issues.

1. Customer Service:

• Interact directly with customers during installations and service visits.

• Address customer inquiries, concerns, and provide clear explanations of technical processes.
• Strive to exceed customer expectations by delivering high-quality service.

Requirements:

1. Technical Proficiency:

• Demonstrated experience with telecom equipment, especially Cisco, Ciena, and Fujitsu devices.
• Familiarity with Ethernet, Waves, and DIA services.
• Ability to diagnose and resolve technical issues efficiently.

1. Detail-Oriented:

• Meticulous attention to detail in installation, configuration, and testing processes.
• Adherence to industry standards and best practices.

1. Communication Skills:

• Strong verbal and written communication skills.
• Ability to explain technical concepts to non-technical stakeholders.

1. Customer Focus:

• Commitment to providing exceptional customer service.
• Proven ability to work effectively with customers in various scenarios.

1. Adaptability:

• Ability to thrive in a dynamic and fast-paced work environment.
• Willingness to learn and adapt to new technologies and industry developments.

Qualifications:

• Minimum [3] years of experience in a similar field.
• Relevant certifications in telecommunications or related areas are a plus.
• High school diploma or equivalent; additional technical certifications or education preferred.

If you are a motivated individual with a passion for telecommunications and a commitment to delivering top-notch service, we invite you to join our team as a Field Services Technician. Apply today to be a part of our exciting and innovative journey in the telecom industry.