Service Clerk for Parts Dept

Manufacturing company in Warminster is looking for an experienced Service Clerk for the parts Department. The Service Clerk is responsible for identifying, ordering, sourcing, and receiving parts, assisting with inventory control, department profitability and customer satisfaction.

Responsibilities:

• Take and process orders (via phone, email, fax) for spare parts and prepare for shipment.
• Provide quotes, drawings and other reference materials for spare parts and new equipment projects (Equipment Orders).
• Research parts information using Project Folders, Archived information, and blueprints; this can also require physical handling of parts and interacting with other departments such as Service, Engineering, Repairs, and the Test Lab.
• Work with Purchasing and Production to ensure timely shipment of parts orders, expediting as necessary.
• Process documentation required to initiate additional activity to fulfill customer requirements.
• Engage with freight shipping companies (i.e., UPS, Federal Express) to track shipments, provide proof of delivery and assist with claims for damaged or mis-shipped parts orders.
• Maintains proper inventory level.
• Orders parts.
• Pricing parts.
• Works with direct supervisor to ensure department profitability.
• Ensures recordkeeping is accurate and up to date.
• Assists with merchandising and displays.
• Maintains good working relationship with factory(s).
• Assists supervisor with annual physical inventory.
• Maintains effective employee relations.
• Maintains an organized, clean, and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Qualifications:

• High school diploma or equivalent required

• Must be reliable and dependable with a strong work ethic.
• Strong computer skills including Microsoft Office
• Strong decision making and problem-solving skills.
• Excellent verbal and written communication skills as well as telephone manner.
• Prior experience working in a manufacturing environment preferred but not required.
• At least 3 years’ experience in the Parts Dept.
• Sage X3 experience is a plus.
• Ability to work as a team player.
• Attentive to detail and organized.