Receptionist/Scheduler (Design Studio)

Job Description

Summary  

Responsible for supporting Design Center operations in ad administrative capacity. Oversees physical showroom to include maintenance, samples and displays. 

Essential Functions 

• Supports design center processes. Manages all reports and tracking information for assigned projects 
• Answers phones, greets customers, schedules, and coordinates DC appointments 
• Communicates regularly with builder personnel, designers, sales team, and manager.
• Prepares designer files for appointments 
• Assist with maintaining showroom appearance.
• Orders office and design center supplies, greets customers, and maintains office equipment 
• Provides project administrative support 
• Conduct file audit and manage docu-sign and file upload process
• Assists with data entry and documents management 
• Identifies opportunities for process improvement 
• Assists Design Center Manager as needed 
• Performs other duties as assigned 
• Refers complex, unusual problems to supervisor 
• Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques. Work typically involves regular review of performance by supervisor. 
• Other duties as assigned 

Education & Experience 

• ​​High School or equivalent​ 
• 3-5 years administrative/clerical (builder experience a plus) 
• Desired experience preferred but not required
• Specialized skills training/certification may be required

Skills & Competencies  

• Bilingual experience preferred but not required (English/Spanish)  
• Knowledge of MS Office Applications such Excel, Outlook and other general computer systems/programs such as Blue Beam preferred.
• Must have a thorough knowledge of all available products used by the Company as it relates to product installation 
• Strong written and verbal communication skills 
• Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates and co-workers 
• Communicate effectively with customers, co-workers and supervisors in a professional and courteous manner 
• Proactively identify, analyze, address, and resolve problem areas, conflicts, and issues 
• Displays willingness to make decisions 
• Exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions 
• Strong organizational skills to insure adequate tracking systems are utilized to maintain and track all required information associated with the ordering and production process 
• Working knowledge of internet, inventory, project management, spreadsheet and word process software and order processing systems 

***Salary $22.00 hourly