Customer Moves Specialist (Logan, UT)

Job Description

Who?We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Customer Moves Specialist

As a Customer Moves Specialist, you will provide high-end customer service, offer our products and services, and be responsible for helping each customer build their 'dream package' to continue to help protect their homes. These revenue-generating initiatives are at the core of helping us provide premium service to our customers and will benefit them in a variety of ways. We are looking for individuals that excel in using creative thinking skills and soft skills to help find tailored solutions during the move process. As a Moves Specialist, you will have the support of your leadership that will coach you regularly to ensure success. All in all, we expect our Moves specialists to help in creating a seamless process that is Hassle-Free for each and every customer.

Training: Paid, Mandatory Training, 3 weeks 8am-4:30pm Monday - Friday

Starting Rate: $15.00/hr + Commissions

We want you to grow with us! Potential to make up to $16/hr within your first year.

Unlimited Commissions: Specialists average between $200-$400 in commissions each month with top performers making $1200+ per month.

Potential promotions and estimated compensation are dependent on performance and are not guaranteed

Essential Function/Responsibilities:

• Answer inbound calls from Vivint customers & employees

• Sell new systems and individual items to customers that are moving to a new address

• Help customers see the value in purchasing new equipment and services

• Generate leads for the Vivint Insurance Agency

• Assist customers in transferring their service to another individual

• Provide world class customer service and resolve customers issues

• Assist customers in understanding their bills and other account issues

• Be an advocate for our customers, creating peace of mind

What Will Make You Successful:

• Creating a Hassle-Free Moves Process for each customer.

• Having a Sales mindset. Upselling and Upgrading Customers to the best equipment in the industry.

• Offering revenue-generating initiatives for a superior customer experience.

• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).

• Reliability. Showing up for your customers every day.

• Conflict Management skills and composure.

• Thinking Critically and collaborating when you need help.

Minimum Requirements:

• Be able to commute to our Logan office

• Must be at least 18 years of age

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Why?You'll Love Working Here:

• FREE daily meal tickets that can be used at Lee's Marketplace, Chick-Fil-A and other restaurants.

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more

• Part-time and Full-time options

• Flexible scheduling - must be able to commit to your schedule for the first 90 days

• Mental health resources, including free, professional, and confidential counseling services available 24/7.

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans

• Employee pricing on Vivint products

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization

• Career development and leadership opportunities

• Discounts with various national companies and vendors

• Casual dress code

Company Benefits:

• 10 Paid Holidays

• Paid/Unpaid time off

• Medical/dental/vision/life coverage

• 401(k) Plan + Employer Match

• Paid Maternity, Paternity, & Adoption Leave

• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First - Do the right thing

• Customer Obsession is Our Advantage - A relentless passion to serve the customer

• Innovation is Essential - Today's innovation is tomorrow's lifeblood

• We Win Together - Individuals win games; teams win championships

• Exceptional is Expected - Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

https://www.vivint.com/company/careers/culture

Vivint?is?an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring-under federal, state and local laws. We are a drug-free environment.? We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".