Virtual Sales Assistant

Established company as the leading sales and rental provider of commercial products in our industry for over 16 years. This could be your dream job – no need to relocate, we are a 100% virtual company. Work from your home office anywhere in the country.

Virtual Sales Assistant Responsibilities:
The Virtual Sales Assistant works with the sales staff and periodically, clients. The primary role is to support sales staff with any paperwork, contracts, or other items necessary. Here are more details about the responsibilities:

• Direct Report: National Sales Manager Rental Supervisor, and other Administrative Staff
• Fills out Bills of Sale for client purchases
• Fills out Rental Contracts/Extensions
• Assists with Live Chat
• Looks ahead for any potential issues and resolves them, being resourceful and keeping all informed
• Continue correspondence with client, manufacturer, logistics, and any other team throughout process via email, phone, and text
• Follows up with any prospect that may have “fallen through the cracks”
• Maintains and updates business CRM system records and adheres to proposal and sales processes
• Resolves customer complaints by investigating problems, developing solutions and making recommendations to management to prevent similar issues in the future
• Develops and maintains strong product knowledge via the PRT Virtual Training Site, on the job experience, reviewing professional publications, and online research

Skills/Qualifications:
Demonstrating the following capabilities and accomplishments:

• Exceptional customer service and complaint resolution skills
• Verifiable experience in resolving issues and following up between different departments
• Excels in a “busy” environment
• Thrives in a virtual environment
• Meets and exceeds goals
• Possesses excellent communication, presentation, negotiation skills
• Stellar listening skills and patience
• Contains good problem solving skills
• Able to multitask, balancing many opportunities concurrently
• MS Office skills including Word, Excel and PowerPoint
• Adobe Acrobat Reader skills
• SalesForce experience required

Personality Qualifications:

• Strong and Confident
• Self-learner with a high learning mindset
• Loves challenges/Problem solver
• Optimistic mindset
• Raving Fan creator
• Polite yet firm
• High skill level in assimilation and articulation of product knowledge
• Easily builds rapport and maintains professionalism
• Demonstrates ability to overcome objections positively and effectively
• Persistent hunger and drive to succeed

Technology Requirements:

• PC/Mac Laptop or Workstation with Windows XP or higher/Mac OS 10.5 or higher
• Microsoft Office Suite 2007 or Greater (Word, Excel, Powerpoint, Access, Outlook)
• Hi-Speed Internet connection is required
• Cell phone with designated phone number equipped to send/receive SMS text messages.
• Quality headset with microphone