Operations Administrator

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Bonus based on performance

About Primecare Home Care:


At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary:


As an Administrative Assistant at Primecare Home Care, you will play a crucial role in supporting the Structured Family Caregiving Manager. The Administrative Assistant is responsible for managing and distributing information among their co-workers, answering phones, and doing other administrative work. This Operations Administrator responsible for overseeing the office coordination, ensuring the smooth operation of administrative processes, and supporting and maintaining efficient and effective service delivery.
Responsibilities:

• Administrative support to SFC Manager, to ensure timely and effective communication/coordination of information and schedules.
• Oversee day-to-day office operations, including mail distribution, supply inventory, equipment maintenance, and facility management.
• Monitor office expenditures and identify opportunities for cost savings or process improvements
• Coordinate meetings, conferences, and events, scheduling appointments, arranging travel accommodations, and preparing meeting materials.
• Facilitate communication between staff members, departments, and external stakeholders, promoting collaboration and information sharing.
• Develop and implement administrative policies, procedures, and systems to streamline workflow and ensure compliance with company standards.
• Assist with onboarding, and training of new employees in Viventium, ensuring a smooth transition into the organization.
• Ensuring that all credentials are received and uploaded prior to caregiver starting services.
• Maintain confidential records and files, client information, and company documents, ensuring compliance with data privacy regulations.
• Process weekly payroll for SFC caregivers.
• Collaborate with the Health Coach and Health Coach- Social Worker relating to appointments and assistant with contacts.
• Updating weekly communication boards.
• Supports site wide events including census and pulse survey, off-site meetings/events/activities.
• Participate in design, compilation and dissemination of correspondence, memos, presentations, reports, charts, graphs, business plans, and proposals as well as proofreading/editing this information to ensure complete accuracy, clarity and professional presentation of the final product.
• Oversee the client processing and coordination of homecare services.
• Ensure accurate and timely documentation of client information.
• Manage the intake and assessment process for new clients.
• Process and coordinate all new client packets as well as reassessment packets
• Maintain communication with case managers and clients to ensure their needs are met.
• Monitor and maintain the quality and accuracy of client records.
• Implement quality control processes to improve efficiency and reduce errors.
• Address and resolve client and caregiver concerns promptly and professionally.

Required Knowledge, Skills, Abilities and Competences:

• Energetic, positive, supportive, encouraging and overall pleasant disposition.
• Ability to prioritize multiple projects, manage production schedules, and meet deadlines.
• Ability to adapt to change.
• Must be able to create and build reports in Google sheets.
• Work independently and / or within a team on special non-recurring and on-going projects.
• Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.
• Demonstrated track record of interacting with all levels of management, staff, and outside contacts in a courteous, professional, and discreet manner.
• Outstanding written and verbal communication skills, including the ability to communicate with all levels of the organization.
  
  

Minimum Qualifications:

• High school diploma or GED equivalent
• Excellent communication skills, both written and verbal
• Detail-oriented and skilled in auditing and compliance
• Compassionate, patient, and able to build rapport with caregivers.
• High level of proficiency with Microsoft applications including Excel, Word, PowerPoint
• Ability to work independently and collaboratively within a team environment.
• Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.
• Quick and efficient with software programs
  
  

Preferred Qualifications

• Bachelor's degree in business administration, office management, or related field preferred