Senior Technical Customer Consultant

About BriteCore

BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software  unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry. With the BriteCore Software Platform, insurers easily administer policies, manage billing and claims, rapidly configure new products, and access detailed reporting and analytics in an all-in-one core system, including agent and policyholder portals.

Trusted by over 90 insurers across North America, BriteCore’s award-winning policy administration solution enables midsize Carriers and MGAs to efficiently manage their insurance operations and effectively compete with the largest insurers. We love great technology and insurance and it shows in every aspect of our solution.

[US]

This is a fully remote based role, however candidates must be located in the US, with a preferred location of eastern or central time zones. 

Summary

The Senior Technical Customer Consultant is an experienced Python, SQL, and Cloud backend engineer, who is responsible for helping BriteCore’s Insurance Policy Administration customers diagnose and resolve their most complex challenges. You will be challenged to quickly determine root causes and provide elegant solutions to complex issues.  If you are a critical thinker, have strong backend engineering experience, are self-motivated, and enjoy delighting customers, we’d like to chat with you.

What you’ll do 

• Use debuggers, logs, stack traces, SQL, DataDog, and Python code to understand the behavior of the application, isolate and resolve configuration issues, and identify  bugs
• Answer complex questions about BriteCore and its use, configuration, and functionality
• Provide recommendations to clients
• Create well-thought out detailed feature specifications to meet client needs and enhance the solution
• Escalate critical issues and defects as necessary with engineering, hosting, and data teams, provide business impact, and collaborate with appropriate stakeholders and senior team members on fixes
• Provide customer updates in accordance with service level agreements (SLA’s)
• Document reproducible JIRA defect reports
• Provide excellent service over the phone and in writing
• Document customer facing issue resolution and best practice technical notes
• Test API endpoints
• Staff an on-call rotation for critical incidents

What you’ll bring

• Bachelor’s Degree in Computer Science or related field
• 3+ years of experience working through complex ticketing
• 2+ years of experience working in the P&C space
• 2+ years of hands-on experience working with web development, with an expertise in Python backend development
• 1+ year of experience working with Django and/or Web.py
• 1+ year MySQL query, report writing, DBA experience
• Enterprise-level experience with AWS technologies, including: EC2, ECS, Lambda, API Gateway, Amazon S3, CloudWatch and Step Functions

• Excellent verbal and written communication skills
• Scrappy, comfortable working in a fast-paced startup environment and learning as you go

Bonus points

• Hand-on experience working in an Ubuntu environment (Linux), SSH’ing into sites, running shell tools/scripts, navigation, and basic administration

• Experience working at a startup company
• Experience working with Zendesk

Life at BriteCore

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more.