Employer Reporting Specialist I

The Employer Specialist I, provides direct, expert assistance to level 1 employers in preventing and correcting errors in employer contribution reports and payments, so data may be posted properly into NHRS’ business software. This position is responsible for accurate accounting for all daily cash receipts for level 1 employers. The work performed by the Employer Specialist I lays the foundation for member records and ultimately service credit calculation and ensures that timely and accurate data is received by and from employers.

• Provides expert assistance to level 1 employers and their software vendors as needed, regarding laws and rules including reporting requirements in relevant subject area. Provides ongoing contact and assistance to enable level 1 employers to submit timely and accurate data.
• Serves as subject matter expert for assisting level 1 employers, by phone, email or virtually, with file submissions and exception clearing.
• Provides technical support to level 1 employers for payroll reporting requirements and general eligibility requirements and must be able to explain to level 1 employers the various components of the payroll report and how they relate to calculating service credit or calculating contributions.
• Responsible for entering cash or ACH payments received from level 1 employers and balancing cash entered in system of record to daily bank deposits.
• Reconcile level 1 employer accounts by reviewing calculated contributions and payments made, applying payments appropriately, and completing refunds or collection of receivables.
• Responsible for verification of financial information received from level 1 employers and retirees.
• Support level 1 employers and provide technical assistance regarding the annual retiree reporting process.
• Actively participates as a member of the Finance Team in all related team functions, including, but not limited to, direct involvement in various strategic plan initiatives, collaborative problem-solving, strategic development and peer feedback and support.
• Ability to function in Excel at a basic level.
• Serves as back up to Finance team members.
• Any other related and appropriate duties as assigned by supervisor.

Education: Associate degree from a recognized college or university with major study in accounting or business administration preferred. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years’ self-directed experience in accounting. Experience in customer service or human resources a plus. Each additional year of approved work experience may be substituted for one year of required formal education.

Excel: Must be proficient in basic Excel skills, test of skills will be conducted by NHRS.

License/Certification: Valid driver’s license preferred.

• This position may require some in-state travel and the ability to work a flexible schedule, including periodic evening hours.
• Ability to present facts and instruction to NHRS employers using clear and concise written and verbal instructions.

• Excellent customer services skills.
• Ability to conduct research and trouble shoot.
• Strong technological ability to understand and use multiple software and standard office systems.
• Strong knowledge of accounting standards, principles and procedures.
• Ability to do basic math functions, use an adding machine and / or calculator.
  • Strong ability to communicate effectively orally and in writing to individuals and groups. Ability to establish and maintain harmonious relationships with NHRS employers and fellow employees.
  • Ability to exercise good judgement and to think and act objectively.
  • Ability to understand and interpret administrative rules and statutes that govern NHRS.

• This position requires sitting (80%), standing (5%), and walking (15%).
• Requires lifting materials of approximately 20-25 lbs.
• Often requires computer responsibility which involves extensive use of keyboard, mouse and monitor.

• Dayshift hours primarily, although overtime may be required in meeting project deadlines.
• Physically able to participate in training sessions, presentations, and meetings.
• Work related assignments on weekends are possible.