Patient Service Associate

Patient Service Associate

• $50-58k based on experience
• Permanent/full time
• Mon-Thurs 8 am – 4:30 pm, Fri 8 am – 3 pm. 30 min lunch. (may fluctuate due to scheduling needs, vacation coverage, etc.)
• Benefits: PTO, sick, health, short & long term disability, life, 403B, free scrubs, free parking
• Mainly supporting 1 doctor
• The practice sees about 30 patients/day
• Mostly front desk, some back office work as well (rotating front desk with 3 other admins)
• *Start in early June

Duties:

• Welcome patients and visitors
• Optimize provider time, maintaining awareness of clinic flow and notifying providers of cancellations or delays.
• Maintain daily calendar of meetings and events and proactively resolve schedule conflicts as necessary.
• Manage physician schedules
• Develop, organize and maintain all files
• Obtain new patient questionnaires before appointments
• Assist patients with coordination and navigation of care across different health care systems.
• Maintain reception area in a tidy and organized manner.
• Obtain, record, and update personal and financial information
• Collect co-pays
• Document scanning, spreadsheet tracking, reminder calls,
• Use computer software and office equipment (fax machines, copiers, etc.)
• Contact insurance carriers to verify patient’s insurance eligibility, benefits, and requirements.
• Insurance authorizations

Requirements:

• Experience in a medical office setting
• Front desk experience
• Customer service skills
• Strong organization, attention to detail, ability to prioritize tasks
• Strong written and verbal communication
• Computer skills, MS Office
• Previous EMR experience preferred, EPIC a plus
• COVID Vaccine required or valid medical or religious exemption