PVF Inside Sales Counter Manager

About Us:

Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor City Casino. On October 31st, 2016 we moved to our new location at 150 Parsons St. in Midtown Detroit. The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of 2018.

In 1990, with a solid reputation for excellence and an expanding market, Advance opened up a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.

What You’ll Do:

Advance Plumbing stocks over 13,000 items from pipes, valves and fittings to faucets, sinks, shower products, water heaters and much more in order to serve the customer in a timely manner. The ability to provide the products customers' need, when they need them has remained a staple throughout the Advance Plumbing history. We are proud to provide a staff that is extremely knowledgeable and eager to help advance the success of their customers. Through nearly a century of growth and reputation for excellence, we look forward to working with local plumbers, contractors, designers, and any other entity seeking a premier purchasing experience.

Some Duties May Include:

• Manage the performance of PVF inside sales reps
• Build, implement, and oversee the inside sales training program and assist in the development of the PVF inside sales staff
• Supervises the daily operations of the Service Counter department with respective employees
• Ensure service quality is maintained within each customer interactions
• Support staff in servicing customers and resolving inquiries
• Evaluate new or current products while determining relevant product displays
• Provide alternative suggestions or complementary products beyond the original order
• Conduct trainings or product knowledge insights to staff members
• Meet regularly with leadership team to review, analyze and develop concise action plans for productivity and loss prevent relevant towards operational goals
• Serves as the final link for online sales by invoicing orders, checking prices and supporting with shipment inquiries
• Participate in off-site vendor trainings or lunch and learn events with clientele
• Some travel may be required

What You Need to Get the Job Done:

• Lift up to 50 pounds
• Excellent problem-solving skills and leadership qualities
• Analyze business metrics, plan and schedule departmental activities that align with organizational objectives
• Be capable of working in a fast-paced environment, in a customer focused role, while having a high attention to detail and speed
• Possess the drive to identify customer needs, provide profitable solutions
• Ability to frequently deliver written and oral feedback
• Proficient with related computer systems such as Microsoft Office and internal ERP systems

What Will Make Us Really Love You:

• Exhibits the ability to lead, develop and motivate team members while driving processes improvements.
• A self-motivated, positive, team player eager to join the family.
• Demonstrates ability to effectively communicate with customers, subordinates and other management.
• Serve as an expect to our customers and sales staff while identifying customer demands and supporting the organization with integration of information.
• Possess the ability to build trusting relationships with our customers and vendors while actively educating those with product knowledge.
• Existing mechanical knowledge such as HVAC, plumbing or other relevant field experience.

What You’ll Love About Us:

• A family-oriented business is kind of our tradition – for 100 years and counting!
• We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit’s construction industries.
• Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.

• 7+ years industry related sales experience is required
• Passion for providing an excellent customer and employee experience
• A successful associate will be results oriented, self-motivated, able to complete tasks in a timely manner, build relationships and enjoy a team environment
• Excellent communication, time management and organizational skills
• Problem solving, leadership and listening skills
• General digital literacy
• Self-Motivator, ability to multi-task and learn quickly
• Experience using ERP software
• Experience with Cloudsuite Distribution ERP (preferred)