Field Service Technician

Job description:

• Provide desktop/laptop and some server, IT support for customer; some of the job requirements as listed
• Supports computer users with installation of hardware/software and networking components to meet personal computer needs
• Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning
• Resolves issues including contacting and assisting vendors Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment
• Diagnoses and resolves complex end-user hardware/software problems including network, desktop, printer, remote access software, VoIP, mobile devices, MS Office, MS OS (Win XP, Vista, Win 7, WIN 10) etc...
• Performs new computer configuration and coordinates the workstation upgrade/replacement process
• Participates in the deployment of new software platforms
• Track user requests for equipment, for information, and problem reporting by opening cases and keeping case histories current and complete
• Verify with the customer that the problem has been resolved and close case

Required Skills:

• Experience with McAfee -MS OS; MS XP, Win 7, Win 10 MS Office Suite, MS Server 2003/2008
• Candidate must work well in a team environment Have excellent communication skills
• Candidate must be a self-motivated.
• Have excellent trouble shooting and analytical skills
• Excellent knowledge of computer hardware, software, and terminology
• Excellent knowledge of computer systems and local area networks. Excellent computer skills
• Excellent organizational skills

Experience Required:

Minimum 5 years' experience in an IT support role

Education:

High School/GED.

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