Forklift Dealership Service Manager

RDS Equipment, Inc.

Independence, MO

$50,000 to $75,000 Yearly
Vision , Medical , Dental , Retirement
Full-Time

Job Description

Benefits:

401(k)
Competitive salary
Dental insurance
Health insurance
Training & development
Vision insurance

Benefits/Perks

Health Insurance
401K
Competitive Compensation

Job Summary
We are looking for a person to join our team in our service department. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous management experience, background and mechanical knowledge with forklifts and related industrial equipment, ability to manage and schedule people and to multi-task with a calm and positive attitude.

You will be responsible for a variety of tasks, including overseeing service technicians, addressing customer inquiries, managing and generating required documentation for service calls, data entry, creating quotes for customers and closing out work orders.

Responsibilities

Manage a team of service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
Ensure repairs and maintenance tasks are completed in a timely manner
Create a work schedule for each technician daily
Oversee day-to-day operations of the service department
Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records

Qualifications

High school diploma required - specific schooling in industrial equipment/forklift repair is preferred
Valid state-issued drivers license and clean driving record are required
Prefer a minimum of 10 years of experience as a service advisor/manager in the material handling industry or related equipment dealership.
Deep understanding of industrial equipment technology, service technician job duties, and management experience in repair services is required