Customer Service Manager Manufacturing

Customer Service Manager in Manufacturing job opportunity in Dayton (South Brunswick), NJ market.

Salay up to $110K annually, based on related experience

Day Shift:  8am – 5pm (will require flexibility with start and end time it’s a salaried exempt role)

This position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.

Must Haves:

• Manufacturing Environment Support Background
• Strong communication skills
• B2B / SAP (or equivalent order entry system)
• Intermediate Excel Skills / Technical Savvy – proficient creating reports

Responsibilities: 

• Investigate and resolve any customer issues
• Lead, train, and develop a team of high performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company information.
• Build strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends; troubleshoots supplier/customer satisfaction ratings.
• Review, analyze and execute replenishment planning for assigned product categories; manage purchase orders to support inventory plan & expedites orders based on customer demands/forecasts. 
• Support inventory strategies and policies by maintaining and auditing system data for assigned product lines 
• Provide input to operations team to help facilitate production and shipping schedules to meet requirements. Communicate changes that may negatively impact customers to sales/plant leadership.  
• Reduces slow moving inventory (SLOB) by determining the supplies and materials needed for customer orders and manage process of expediting sales orders into shipments during incentive programs.
• Analyze ordering patterns and sales data to aid in production and sales forecasting, communicates to plant leadership as necessary.

Requirements:

• Bachelor’s Degree and 3-5 years of related experience 
• Previous customer service leadership experience with proven growth and demonstrated success
• Manufacturing experience strongly preferred
• B2B experience/Account management required
• Intermediate excel skills – pivot tables, VLOOKUP’s, data visualization
• SAP preferred but demonstrated competency in other ERP systems will be considered
• Experience with lean manufacturing practices, AR/AP accounting, forecasting, and sales order processes
• Detail oriented with strong analytical skills; Ability to multi-task well in a fast-paced environment
• Exceptional customer service skills in handling issues in both the interest of the customer and Mauser
• Entrepreneurial/self-starter– someone who can step in and drive efficiency and process improvement across the order management process.

Excellent Benefits Package!