Technical Manager Laundry-Food Service with certifications

Technical Manager with Certification.

We are manufacturers of Laundry and Foodservice commercial products.

• Extensive knowledge and understanding of manufactured products including refrigeration, cooking, and dishwashing equipment.

• Provide customer service, technical support and troubleshooting over the phone and emails to assist technicians and distributors with questions and issues with our products.

• Traveling for visiting and training distributors and technicians as well as for technical issues in major installations.

• Fixing and testing products and defective returned parts in our facility.

• Provide feedback to service managers and factories regarding product failures and suggestions for modifications and improvements in performance, reliability, and serviceability of products.

• Keep active communication with our factories as well as with authorized technicians and distributors regarding updates and modifications on the products.

• Update and improve service documentation and manuals for training and better technical support purposes.

• Provide internal technical training to the department.

• Create, update and/or improve service documentation and manuals for training and better technical support purposes.

• Update / Manage service indicators and reports, including failure rates of the products.

Technical Manager: Commercial Foodservice Equipment - Appliances

• Previous experience in a technical service position (ideal backgrounds include commercial or domestic appliances and commercial foodservice or laundry). 3 years+

• Above average customer service and communication skills for troubleshooting, technical support, and training.

• Ability to troubleshoot and identify issues as well as develop solutions for all manufactured products.

• Bilingual (English and Spanish)

• Ability to travel if needed.

Technical Manager: Commercial Foodservice Equipment - Appliances

• Competitive salary (Negotiable and based on experience and skills)

• Quarterly Bonus Program

• Medical/Dental and Vision Insurance

• Life insurance and LTD

• 401K plan

• Paid Holidays, paid vacation, and sick days

• Advancement opportunities: We promote from within.