Desktop Support Technician

What is Happy Returns?

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Experiencing rapid growth
• Seeking top talent to contribute to the expansion of the business

Responsibilities:

• Install, configure, and troubleshoot hardware and software systems for desktops, laptops, label printers, scanners and mobile devices.
• Provide technical support to end-users by resolving hardware and software issues in a timely manner.
• Provide tier 1 network support and troubleshooting.
• Set up and maintain user accounts, permissions, and security settings.
• Assist in the deployment and maintenance of network printers and other peripheral devices.
• Develop a deep understanding of our internal applications and participate in feature changes, escalations and testing
• Collaborate with the IT team to identify and implement process improvements and system upgrades.
• Monitor and maintain inventory of IT equipment and supplies.
• Document and update IT procedures and troubleshooting guides.
• Ensure compliance with company policies and procedures related to IT security and data protection.

• Proven experience as an IT Desktop Support Technician or similar role.
• Excellent knowledge of Windows operating systems.
• Strong troubleshooting skills for hardware and software issues.
• Familiarity with network protocols and configurations.
• Proficient in Microsoft Office Suite and other common business applications.
• Ability to effectively communicate technical information to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• A customer-oriented mindset with a strong commitment to providing exceptional service.
• IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

• High school diploma or equivalent required.
• Associate or bachelor’s degree in a related field preferred.
• Minimum of 2 years of experience in a similar IT support role.

Join our team at Happy Returns and contribute to our mission of revolutionizing the returns management process for e-commerce retailers. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.

EEO Statement

Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

Covid-19 Policy

As part of Happy Return’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.