Customer Service Rep - Flooring knowledge *Acctivate experience a plus

We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a very vital part of our sales team. The Customer Service Rep will be a very diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing, filing and sales support.

The job functions would include but not limited to:

· Answer incoming calls

· Answer pricing or product questions from customers who call in over the phone

· Communicate with the sales team regarding customer inquiries or issues

· Greet customers as they come into the showroom

· Be able to present the QDI product line and answer questions from customers

· Follow up on leads and pass to outside sales team

· Specific marketing projects assigned by GM or Operations Manager

· Answer pricing or product questions over the phone

· Attend industry related networking events when necessary

· Ordering office supplies

· Maintaining sample room and updating sample inventory

· Filing

Successful candidates will have the following:

• Wholesale flooring experience knowledge. Acctivate experience a plus but not required.
• 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and Excel
• Recent college grads encouraged to apply