Sales Support Associate

About Lincoln Technology Solutions:

Are you ready to start the next chapter in your career with a business that has a casual company culture, connects with their employees and understands the importance of a positive work-life balance? If the answer is yes, then LTS is eager for you to join our team and help you fill those pages!

Lincoln Technology Solutions is a quickly growing design services and LCD integration company, focused on creating innovative solutions with unrivaled optical performance. We have in-house engineering expertise in all disciplines with prototype manufacturing in Cary, NC. We pride ourselves in offering the flexibility, agility, and creativity that our customers cannot find with other companies that offer similar services. All of our solutions focus on solving our customers’ challenges with a cost-effective, high performance, manufacturable product.

Responsibilities:

• Work closely with account managers and occasionally engage with existing customers
• Review the open sales order report daily and coordinate with Operations to address any concerns related to Sales
• Follow up with customers by providing estimated delivery dates after consulting with Operations
• Keep customers informed about order status (expedites, open order reports, etc.) and share needed information with the Sales Team
• Manage quotes from assigned account managers
• Ensure that terms, lead times and other details are correct on quotes and purchase orders
• Confirm part number revisions with customer when accepting new requests
• Verify accuracy of PO’s received before sending to customers (i.e. ensure pricing and quoted information matches)
• Process customer PO’s promptly by entering them into ERP system and sending acknowledgement receipt
• Handle daily Distributor PO’s and keep track of low sample stock
• Enter order leads, input and maintain data in CRM system
• Monitor and update company website as needed, as well as online stores
• Develop and enhance company’s social media presence
• Assist in identifying and investigating new trade shows in collaboration with the sales manager, and help organize leads acquired from tradeshows
• Book conferences, tradeshows, events and organize travel/shipping & receiving arrangements tied to shows
• Coordinate product demonstrations for trade shows, customers, distributors, etc.
• Escalate any issues to sales management
• Miscellaneous Marketing and Sales initiatives as required

Education Requirements:

• Bachelor’s Degree in Marketing, Business, or equivalent experience

Experience:

• Minimum 5 years prior sales support experience

Qualifications:

• Proficient in Word Press, Microsoft365, and CRM systems (preferably NetSuite)
• Excellent oral and written communication skills
• Excellent organizational skills
• Willingness to learn
• Adaptable and flexible
• Self-starter with strong problem-solving skills and a proven track record of initiative
• High self-initiative with the ability to work well under pressure
• Interest in hardware technology
• Must be able to work remotely in the evenings occasionally

Job Type:

• Full-time
• On-Site, Monday to Friday

Location:

• Cary, NC 27518