Healthcare Customer Service Specialist - Onsite Only

This role is an early evening shift:
Texas: 11am - 8pm Monday - Thursday, and 10am - 7pm Friday - Central Standard Time

Florida:  11am-8pm Monday - Friday - Eastern Standard Time

Please be CERTAIN you want this shift long-term.  (There are no other shifts for this position.)
* Pay rate is $18/hr.  Position is quarterly bonus eligible.

The functions described in this position will be responsible to ensure that healthcare accounts assigned from the client are billed and paid both accurately and timely. These functions are performed in accordance with applicable laws and regulations and GetixHealth’s, policies and procedures.  High volume call center experience highly preferred.

POSITION RESPONSIBILITIES 

• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
• Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness
• Other duties as assigned

EDUCATION AND EXPERIENCE

• High school diploma required or GED required; additional education preferred
• Two to five years industry experience in medical revenue cycle management is required
• Medical Collections
• Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
• Gathering information, performing research and resolving customer inquiries
• Communicate appropriate options for resolution in a timely manner
• Inform customers/patients about services available, and assess their needs
• Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts
• Medical experience, either practical or classroom knowledge needed
• Proven understanding of the medical revenue cycle
• Demonstrated excellent verbal, written and interpersonal communication skills
• Demonstrated knowledge of HIPAA rules and regulations
• Attention to detail
• Good attendance record
• Proven ability to work collaboratively in a team environment
• Demonstrated ability to perform work in alignment with company mission and values
• Proven PC proficiency in MS Office Suite Applications
• Other duties as assigned

This is not intended to be all inclusive of the job responsibilities of this position.

GetixHealth is an Equal Opportunity and E-Verify Employer.