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Granger Medical

Onsite IT/EMR Technician

Taylorsville, UT · On-site

$28/hr

Onsite IT/EMR Technician The Onsite IT/EMR Technician provides hands-on technical support across clinic and business locations, combining field support with entry-level Electronic Medical Record (EMR ...

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Zones LLC.

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MetroSys

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As of Aug 10, 2026, the average yearly pay for onsite it in the United States is $109,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does an onsite IT professional do?

An Onsite IT professional is responsible for providing technical support and IT services directly at a company’s physical location. Their duties often include troubleshooting hardware and software issues, managing network infrastructure, installing and configuring devices, and ensuring the overall health of the organization's technology systems. They may also assist with cybersecurity, data backups, and employee training on IT tools. Onsite IT staff are essential for resolving technical problems quickly and maintaining smooth business operations.

What are some common challenges faced by onsite IT professionals, and how can they effectively address them?

Onsite IT professionals often encounter challenges such as troubleshooting diverse technical issues under time pressure, coordinating with non-technical staff, and managing multiple priorities simultaneously. To address these challenges, strong communication skills are essential for explaining technical solutions in accessible terms and setting expectations. Additionally, effective time management and staying current with technology trends help Onsite IT staff resolve issues efficiently. Building good relationships with team members and end-users further streamlines problem-solving and fosters a collaborative work environment.

What are the key skills and qualifications needed to thrive as an onsite IT professional?

To thrive as an Onsite IT professional, you need a solid understanding of computer hardware, networking, troubleshooting, and typically a degree or certification such as CompTIA A+ or Microsoft Certified IT Professional (MCITP). Familiarity with operating systems, ticketing systems, remote desktop tools, and enterprise software is essential. Strong problem-solving abilities, effective communication, and customer service skills help you excel when assisting end-users and collaborating with colleagues. These skills ensure prompt resolution of IT issues, minimize downtime, and foster reliable technical support within an organization.
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Infographic showing various Onsite It job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $109,707 per year, or $52.7 per hour.

Onsite IT/EMR Technician

Granger Medical

Taylorsville, UT • On-site

$28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Granger Medical Clinic rating

3.1

Company rating: 3.1 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Onsite IT/EMR Technician
The Onsite IT/EMR Technician provides hands-on technical support across clinic and business locations, combining field support with entry-level Electronic Medical Record (EMR) assistance. This role troubleshoots hardware, peripherals, and basic EMR workflows, coordinates with centralized IT teams, and ensures staff have the reliable tools needed to support uninterrupted patient care. This position will work primarily out of our Taylorsville, UT location with travel to clinics as needed.
Knowledge, Skills, and Abilities:
    • Strong hands-on hardware and software troubleshooting abilities.
    • Foundational knowledge of Windows operating systems, Microsoft 365, network connectivity, and clinical peripherals.
    • Basic understanding of healthcare operations, clinical workflows, and EMR navigation.
    • Excellent communication, customer service, and documentation discipline.
    • Ability to handle high-pressure situations calmly, prioritizing patient-impacting issues.

Essential Functions and Duties:
  • Onsite Technical Support: Troubleshoot and resolve physical hardware, software, connectivity, and peripheral issues for desktops, laptops, printers, scanners, phones, and signature pads, responding to tickets that require physical presence, supporting all staff and coordinating with Help Desk staff when on-site troubleshooting is required.
  • EMR Specialist I Support: Assist users with routine EMR issues (login access, scheduling, scanning, tasking, documentation, prescriptions, and referrals) and problem solve core issues. Document EMR issues clearly with technical steps for reproduction as well as urgency/escalation notes. Escalate complex EMR build, configuration, interface, reporting, billing, provider, or vendor-related issues to EMR Specialist II or EMR Administrator.
  • Device Deployment & Lifecycle: Install, configure, relocate, and retire endpoint hardware. Prepare workstations according to IT standards and verify network/EMR readiness before deployment. Perform proper inventory standards and remove outdated, damaged, or retired equipment for disposal, reuse, or tracking.
  • Peripheral & Network Troubleshooting: Support local/network printers, label printers, and clinical scanners. Perform basic physical network troubleshooting (cabling, port checks, Wi-Fi connectivity) and coordinate complex infrastructure fixes with the network team.
  • Clinic Moves & Changes: Support office relocations and department reconfigurations, collaborating with facilities, vendors, and leadership to minimize downtime. Document completed moves, equipment changes, access needs, and follow-up work required.
  • Ticket Management & Communication: Maintain accurate, timely documentation in the ticketing system. Prioritize issues based on patient care impact and translate technical concepts into plain language for clinical users. Maintain professionalism during urgent, high-pressure or patient-care impacting situations.
  • Compliance & Security: Strictly adhere to HIPAA, privacy, cybersecurity, and data protection policies when handling equipment, credentials, and patient-related workflows. Report suspected phishing, malware, unauthorized access, lost equipment, privacy issues, or security concerns according to policy.

Education and Experience:
  • High School Degree or equivalent.
  • 1 year experience in desktop support, help desk, healthcare technology, or EMR support, preferred.
  • Valid driver's license and reliable transportation for travel between clinic locations.

Physical Requirements and Working Conditions:
  • May require lifting/moving desktops, computer peripherals, and other equipment.
  • Repetitive motion associated with operating a computer and other office equipment
  • May require occasional evening or weekend work during upgrades, moves, outages, go-lives, or special projects.
  • May require participation in an on-call or escalation rotation, if assigned.
  • Requires working in clinics, business offices, IT work areas, and remote support environments, including needed travel for in-person visits.

Granger Medical Clinic offers competitive wages and excellent benefits.
Benefits include:
  • Vision
  • Dental
  • Medical
  • Sick Leave
  • Paid Time Off
  • Life Insurance
  • Paid Maternity Leave
  • Tuition Reimbursement
  • Short- and Long-Term Disability
  • Employee Assistance Program (EAP)
  • Health Savings and Flexible Spending Accounts
  • 401(k) with a Company Match, Profit Share, and Safe Harbor Contributions

The salary range listed is the base salary range offered for this position. Actual salaries may vary depending on factors including but not limited to work experience, education, and/or skill level.
Granger Medical Clinic provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Granger Medical Clinic complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, genetic information and testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

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