Customer Service Representative

Job Title:  Customer Service Representative
Reports To:  Director Program Management
FLSA Status:  Non-Exempt

Position Summary:
Responsible for processing all customer requests to include answering calls and emails. Provides weekly status reports to customers internally and externally as needed. Works with Production Manager on expediting hot parts throughout the shop and replying to all related customer service requests in a metallics aerospace defense environment.

Experience and Attributes:

• Timely respond to customer inquiries, notify customers of order fulfillment issues & provide status updates & Estimated Ship Dates (ESDs) for parts in-house.
• Contact customer for approval to perform alternate repairs when the customer requested repairs are not possible or were unsuccessful (process Routing Changes).
• Respond to customer requests for quotes.

• Relay urgent requests from customers to the production team as needed.
• Address customer emails continuously throughout the day.
• Ensure status report Estimated Ship Dates (ESDs) are updated & sent to customers periodically.

Other Knowledge, Skills, and Abilities:

• Must read and write the English language.
• Should have basic computer software and keyboarding skills.
• Prior work experience in customer service helpful but not required.
• Should be able to read blueprints and comprehend processes in CMM
• Good communication skills.
• Knowledge of Microsoft Office, specifically Excel, Word, and PowerPoint.
• Knowledge of processes in shop or ability to learn processes in shop
• Experience using ERP software.
• Prior manufacturing experience, Defense Aerospace preferred.

Education and Experience Requirements:
Must have High School Diploma or GED.

McCay Tool + Engineering, Inc is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer
McCay Tool + Engineering considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. McCay Tool + Engineering fully endorses equal opportunity for all. McCay Tool + Engineering provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures and/or process. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. For more information, please click here for a notice that provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs (OFCCP).

Positions at McCay Tool + Engineering, Inc. require access to information or technology that is subject to the International Traffic in Arms Regulation (ITAR) and the Export Administration Regulations (EAR). These laws limit access rights for non-US Persons or other unauthorized individuals. Therefore, applicants may be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status. All such inquiries are asked solely to comply with ITAR and EAR export licensing requirements.