Office Assistant and Entry-Level Tech Support Specialist

Position Overview: We're seeking a dynamic, organized, and tech-savvy individual to join our team as an Office Assistant and Entry-Level Tech Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of administrative and technical tasks.

Key Responsibilities:

1. Office Organization and Administration:

   • Efficiently manage day-to-day office tasks, including filing, data entry, and maintaining records.
   • Answer and direct phone calls, ensuring clear and professional communication.
   • Coordinate and schedule service calls, balancing the needs of the team and clients.

2. Front-Line Tech Support:

   • Provide basic technical support to callers, guiding them through common tech issues such as connecting devices to Wi-Fi and rescanning TV sets for channels.
   • Troubleshoot simple technical problems, offering clear and user-friendly solutions.
   • Escalate complex technical issues to the relevant department when necessary.

Qualifications:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Basic technical knowledge, particularly in troubleshooting common electronic devices.
• A proactive approach to problem-solving.
• Ability to work independently and as part of a team.
• Commitment to exceptional customer service.

Education and Experience:

• High school diploma or equivalent; further education or certification is a plus.
• Previous experience in an administrative role is preferred, but not required.
• Basic understanding of tech support processes and principles.

We Offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits.

Application Process: Interested candidates should submit a resume and cover letter outlining their suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.

Join us and be a key player in keeping our office running smoothly and ensuring our clients receive top-notch technical support. Apply today!