Customer Experience Specialist

Precision Door Service (an Award-Winning Garage Door Organization)

Career Opportunity for Customer Experience Specialist

Do you have the passion to provide solutions?

Are you willing to upgrade your skills as a Customer Experience Specialist?

Are you looking to gauge your career to the next level?

***** Apply today for immediate job consideration! ****

Who are we?

At Precision Door Service we are committed to provide excellent service to our customers and our diverse workforce is the backbone of our operations. Precision Door Service provides residential garage door service. With over 100 locations, our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers. We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction. We ranked #13 in the top 20 new franchises by Entrepreneur® magazine. We also ranked #227 in Entrepreneur® magazine's Franchise 500. We received the "Spirit of Success" award from Southwestern Bell. Multiple franchises with the Angie's List Super Service Award. Our business is operational 24/7, every day of the week.

Learn more about us - https://www.precisiondoor.net/

What is the purpose of this Job?

The purpose of this position is to deliver exceptional customer service to our garage door customers through various channels, including telephone, email, and online chat. This role involves sharing product information, offering services, and effectively resolving service-related issues. The ideal candidate should demonstrate strong customer service skills and excel in multitasking.

Why join us?

Our Vision - To provide outstanding garage door repair service, complete customer satisfaction and a program that rewards excellence from our franchisees, technicians, and staff.

Our Mission - To establish Precision Door Service as the public standard and national household name in garage door repair service.

Our Values - Culture, Reliable People, Career Oriented, Industry Standard Training and Safety, Competitive Salaries & Benefits, Garage Door Leaders.

Job Responsibilities:

• Handling customer inquiries, providing product information and updates on service via a multi-line phone system.
• Efficiently scheduling and dispatching appointments for customers in multiple markets using Service Titan software.
• Assisting with training and mentoring for a proficient workforce.
• Focusing on enhancing customer satisfaction through innovative strategies.
• Swiftly addressing service inquiries, resolving issues, and retaining customer accounts via email.
• Managing customer escalations and relations with strong conflict resolution skills.
• Balancing appointment schedules to ensure efficient allocation to technicians' service areas.
• Assisting the call center in handling scheduling inquiries and related issues.
• Supporting technicians with follow-up appointments and resolving scheduling challenges.

Requirements

• Proficiency in Word, Outlook, and Excel.
• Strong organizational and time management skills.
• Demonstrates a consistently positive attitude and excellent interpersonal skills.
• Candidates with bilingual (Spanish) skills will be favorably considered.
• Self-motivated with a resourceful mindset and a strong passion for learning.
• Exceptional analytical and decision-making abilities with proactive initiative.
• Unwavering attention to detail and precision.
• Effective leadership and motivation capabilities.
• Thrives in high-pressure environments.
• Proficient in de-escalation techniques.
• Strong conflict resolution skills.
• Outstanding written and verbal communication skills in a professional and positive manner.
• High level of attention to detail and a commitment to exceeding customer and client service expectations.

Work Schedule- Sunday-Thursday between 9:00 AM-6:00 PM with Friday and Saturday off

Benefits -

• Medical and Dental Benefits
• 401k Plan
• Paid Time Off
• Referral program
• Employee discount
• Life Insurance
• Long Term Disability
• Paid Holidays
• Employee Assistance Program

** Our company's pay period is Sunday through Saturday, with WEEKLY payroll! That means payday is EVERY Friday! **

Job descriptions can be tough to interpret. Even if you may not tick all the boxes, please explain your motivation for this position by sending an updated copy of your resume and cover letter to this email address - workwithus@mydoorteam.com. We strongly encourage you to apply if you feel like you are a great match for any open positions at Precision Door Service.