Training Specialist II

Seeking 3+ years' experience in a credit union or bank with focused experience in Training banking staff - Tellers, Relationship Bankers, Member Service Reps, Loan officers, Loan processors and Underwriters.

• 99% of the cost of employee healthcare covered by the company
• 100% of the cost of dental and vision covered by the company
• 401K match offered
• Culture focused on employee engagement & giving back
• Mission dedicated to serving the credit union members (our customers)

Target hiring pay range: $22.09 - $27.61 per hour ($45K - $57K)

Position Status – Full-time non-exempt (hourly)

Reports To: AVP, Talent Resources and Development (Human Resources)

Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Training Specialist II is responsible for the development, procurement, facilitation, implementation, and tracking of one or more of the credit union’s training programs.

Essential Duties and Responsibilities: Other duties may be assigned

1. Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
   1. I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
   2. I promise to demonstrate integrity in all my interactions.
   3. I promise to always treat you with dignity and respect.
   4. I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
   5. I promise to safeguard the security and confidential nature of your financial information.
   6. I promise to greet you with a smile and thank you for your business when your transaction is completed.
   7. I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
2. Uses training data, project data, observations, focus groups, and other sources of information to conduct training needs analysis and identify training and performance gaps.
3. In collaboration with the Training Manager and/or Learning Business Partner, works closely with internal stakeholders to ensure that identified training, whether developed in house or purchased from a training vendor, will achieve the desired outcomes, behaviors, efficiencies, or improvements.
4. Reinforces the efforts on the part of the training department to encourage PMO and other stakeholders to include the procurement of training materials when negotiating with a vendor for a service, product, or software application.
5. In accordance with established procedures, ensures that various and appropriate methods are deployed to measure the impact and overall success of a training course or training program.
6. As required contributes to the development of in-house participant training materials, leaders’ guides, procedural manuals, videos, webinars, and podcasts for use the delivery of training to credit union employees.
7. Consistently communicates a positive and clear message around of the credit union’s strategic goals, objectives, delivery of quality member services.
8. Maintains and monitors annual online training plans for all employees to include determining appropriate job specific curriculums.
9. Ensures accuracy of employee transcripts, training evaluations, and course availability in the Learning Management System (LMS).
10. Participates in the delivery of new-hire training, new-hire orientation, product knowledge, and compliance training.
11. As required, learns, and facilitates training in support of new initiatives, programs, or newly developed job specific curriculums.
12. Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
13. When required generates or produces reports for examiners, internal audit, department VP.
14. As requested, or as needed, participates in the planning, coordination, and set-up for employee engagement events, holiday events, corporate events, etc.
15. Other duties as assigned.

Supervisory Responsibilities: No direct reports. May manage day-to-day task through indirect reporting relationships or through a matrixed management approach.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION and/or Experience:

• A Bachelor’s degree in business administration, communications, instructional design, learning systems or other directly related field of study
• 3 years prior experience developing, planning, facilitating, and implementing adult learning programs
• Prior experience and demonstrated understanding in administering, maintaining, and updating a Learning Management System (LMS)
• 2 years’ experience in a training or management role within banking, insurance, or financial services sectors
• Ability to travel locally between branches and overnight travel estimated 5% to 10%

PREFERRED EDUCATION and/or Experience:

• 2 years direct experience developing and delivering training in a Credit Union environment
• Previous experience reviewing and developing training plans, curricula, and training materials
• One or more training professional certifications such as CTP,CTPD, CPTM, COLF, etc.
• Prior experience and proficiencies in the use of graphics and training software such as Photoshop, Captivate, inDesign, etc.

Physical Job Requirements:

Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 20 to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.

Please note that an employment offer, and your continued employment, are contingent upon acceptable results of a background and credit check, as well as satisfactory proof of your right to work in the U.S.