Landscaping Account Manager

Color Burst Landscapes is a leading commercial landscaping company with a rich history spanning over three decades. We specialize in providing high-quality landscaping services, helping our clients enhance the aesthetic appeal and functionality of their outdoor spaces. At Color Burst Landscapes, we prioritize customer satisfaction above all else. We work closely with our clients to understand their unique needs and vision, ensuring every project is tailored to exceed their expectations. Our commitment to quality, reliability, and professionalism sets us apart in the industry. Backed by a private equity firm and falling under the umbrella of American Landscaping Partner’s operating companies, we are experiencing rapid growth and expansion. Our commitment to excellence and our focus on both organic and inorganic growth strategies have positioned us as a key player in the landscaping industry.

We are looking for an Account Manager, Landscaping, to join our dynamic and fast-growing team. If you are passionate about landscaping and customer service and looking for an exciting opportunity to grow your career with a leading company in the industry, we want to have a conversation with you!

Position Core Profile: The Account Manager, Landscaping, is responsible for managing a portfolio of clients and ensuring their landscaping needs are met with the highest quality of professionalism. This role serves as the primary point of contact for clients, building and maintaining strong relationships to drive customer satisfaction and loyalty.

Differentiators:

· Industry Knowledge: A deep understanding of landscaping principles, practices, and trends. Experience or education in horticulture, landscape design, or related fields.

· Client Relationship Management: Proven experience in building and maintaining strong client relationships. This includes the ability to understand client needs, communicate effectively, and provide innovative solutions.

· Sales and Business Development: Experience in sales or business development, particularly in the landscaping or related industry, demonstrates an ability to identify opportunities, negotiate contracts, and drive revenue growth.

Accountabilities:

• Respond to customer inquiries regarding landscape installation, maintenance, and snow removal.
• Conduct regular walk-throughs with customers to identify and document any issues or concerns.
• Understanding client needs, recommend and upsell enhancements.
• Coordinate with the Maintenance Operations Manager to estimate jobs based on labor, job demands, and pricing.
• Ensure work tickets are managed according to schedule and budget.
• Inspect properties to ensure quality standards are met.
• Maintain continuous communication with internal and external contacts, including vendors, subcontractors, and customers.
• Monitor and analyze the financial performance of work tickets to ensure profitability and quality.
• Promote continuous improvement of workplace safety and environmental practices.
• Participate in leadership meetings and other company-wide initiatives as needed.
• Manage marketing and promotion of services and products to new and existing customers.
• Perform snow removal duties during snow season while ensuring proper safety procedures.

This list of responsibilities is not exhaustive and other duties may be assigned as dictated by business needs.

Behavioral Competencies:

· Boldness: Willing to confront challenges, think innovatively, and act with determination. Fearless and comfortable stepping outside of conventional boundaries to achieve objectives.

· Humility: A mindset of modesty, openness, and lack of pretentiousness. Willing to listen, learn from others, and put the needs of others before their own. Focus on serving others and the greater good of the organization.

· Simplicity: An approach to situations and leadership that is straightforward, clear, and concise. Makes arguments in a compelling manner, coming to the point in an articulate, apolitical manner.

· Responsibility: Conducts business ethically and transparently, prioritizing the well-being of employees, customers, and communities.

· Reflection: Encourages the act of reviewing, analyzing, and learning from past experiences and mistakes. Takes the time to consider the outcomes of actions and decisions, using insights to make informed and improved choices in the future. Relies on quantifiable, data-driven analysis to make informed decisions yet comfortable using intuition when appropriate.

· Tenacity: Persistent, determined, and relentless in pursing goals and overcoming challenges. Demonstrates strong drive to achieve results, often inspiring others.

· Adaptability: Excels in the absence of orders and guidance. Remains open to change and visualizes many possibilities to resolve issues and capitalize on opportunities. Able to quickly pivot for strategic impact. Thrives in ambiguity.

· Integrity: Unwavering adherence to honesty, transparency and fairness in all interactions and operations. Consistently aligns actions and values, even in challenging situations, building trust and credibility.

· Dedication: Deep sense of loyalty, passion, and commitment towards the organization’s mission, vision, and goals. It entails a strong work ethic, sense of ownership, and willingness to go above and beyond to contribute to the team’s success.

Key Performance Metrics:

· Team Performance against Key Performance Indicators and Metrics.

· Client Retention.

· Revenue Retention.

· Financial controls.

Travel and Availability Disclosure:

· Flexibility and willingness to work non-standard business hours and days as needed required.

Experience and Qualifications:· Bachelor’s Degree preferred, horticulture degree preferred; combination of education and experience that provides equivalent knowledge, skills, and abilities.

• Proven experience in account management or a similar role in the landscaping industry.
• Strong customer service orientation with excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of landscaping principles, practices, and industry trends.
• Experience with estimating, budgeting, and financial analysis.
• Proficiency in Microsoft Office Suite and CRM software.
• Valid driver's license and clean driving record.