Automotive Service Advisor

Groove Ford is hiring an experienced Main Line Service Advisor to join our growing team in Centennial, CO.

Competitive pay plan with a career path that offers an opportunity for financial growth. Income opportunity ranges from $90,000 - $130,000 + annually

What We Offer:

• Career growth that provides mentorship, training, and paid ongoing certification
• Recognition programs & awards are part of the culture that rewards excelling and high performance.
• A Positive Work Environment: At Groove Auto, we prioritize your success and offer a positive work environment where you can thrive and reach your full potential.
• Competitive Pay Plan and Career Path: We believe in recognizing and rewarding your hard work. Our competitive pay plan provides ample opportunities for financial growth, and we offer a clear career path for advancement.
• Flexibility and Paid Time Off: Enjoy the flexibility of a schedule that suits your needs, and from day one of employment, you will accrue paid time off to take that well-deserved break.
• Comprehensive Benefits Package: Your well-being is our priority. We provide an extensive benefits package, including medical, dental, vision, life, and disability insurance, ensuring you and your family are covered.
• Retirement Planning: Prepare for your future with our 401(K) plan, including an employer contribution, to secure your financial stability in the long term.
• Health and Wellness Reimbursement: We care about your well-being and offer up to $75.00 per month reimbursement for your health and wellness membership expenses.
• Employee Discounts: Take advantage of exclusive discounts on our products and services, making your experience as part of the team even more rewarding.

Position Overview:

The Main Line Service Advisor position interacts with customers to evaluate vehicle service needs, offer additional needed services, and write up the repair order. The Service Advisors position is responsible for a high level of customer interaction and coordinating repair order completion with the service technicians and parts department.

Who You Are:

• You have 2+ years experience as a Service Advisor in a dealership
• You are passionate about the customer experience that results in increased customer retention
• You have the proven ability to set and achieve targeted goals by meeting or exceeding productivity and service standards is a priority
• You have exceptional communication, organization, and follow-up skills that result in an exceptional customer experience
• You maintain a positive attitude with customers, peers, and management when under pressure
• You thrive on educating customers on proper care for their vehicle

Essential Functions:

• Greet customers in a timely and friendly manner and develop customer loyalty
• Communicate with service customers to determine the nature of the mechanical problems
• Communicate frequently with technicians and parts department to ensure timely completion of work
• Secure agreement from customers before repairs are completed, cover cost estimate and approximate time when vehicle's work will be completed while obtaining customer and vehicle information
• Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before any additional repairs are performed
• Follow up on the progress of each repair order during the day, contact customers regarding changes in the time frame of the completion of vehicle repair
• Handle telephone inquiries regarding work in process and appointments and return phone messages promptly
• Interpret warranty information and policies for customers
• Advise customers of parts ordered and make an appointment to have them installed before the customer leaves
• Assist the service manager as necessary and adheres to all company policies, procedures, and safety standards

Requirements:

• 2+ years of Service Advisor experience in a dealership
• Must be at least 18 years of age
• Valid in-state driver's license and have an acceptable, safe driving record.
• Able to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together we are dedicated to Humility, Integrity, and Passion, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience that is tailored to individual and diverse needs.

Summit Automotive Partners is a privately held automotive management group headquartered in Centennial, Colorado, with over 15 dealerships throughout Colorado, New England, and Wyoming.

To learn more about Career Opportunities with Groove Auto, visit us at https://www.grooveautocareers.com/

Check out what our team says about working in service at Groove Auto!

EEOCSummit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.ADASummit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship. If you believe you need an accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.