IT Support/Desktop Support

Title: IT Support Specialist
Location: Durham, NC (Onsite)
Duration: Long Term

Job Description:
QC-IT Systems Specialist is responsible for assisting in the day-to-day operations for a suite of laboratory systems and applications, ensuring their stability & integrity, while meeting customer service levels. The operations include managing user accounts, performing system reviews, and performing data backup/archival. The specialist is also responsible for supporting the timely delivery of QC-IT projects, assisting with CSV deliverables and GxP documentation in collaboration with laboratory experts.

Your key responsibilities:
• Review and update SOPs
• Coordinate and manage the deliverables of monthly maintenance events (e.g. scheduled backups).
• Engage with Quality Control (QC) to ensure solutions are delivered and maintained to meet business goals and end user needs.
• Support QC business by managing QC requests in a timely manner.

Minimum requirements :
• At least 3-5 years of working experience in information technology. Excellent knowledge of the English language (written and spoken).
• Knowledge of laboratory instruments and related software applications
• Experienced with troubleshooting and problem-solving
• Experienced with GxP compliance and Computer Systems Validation preferred
• Working understanding of IT infrastructure and architecture. Knowledge of laboratory processes preferred