Desktop Support/IT Manager (North of Boston MA location required)

EXCLUSIVE is not a typical digital marketing agency. We are much more… We are the place where human ingenuity meets marketing technology. Exclusive is a team of leaders, entrepreneurs, and learners with a depth of knowledge and endless creativity to make everything from  Amazon advertising to Google Shopping, PPC, Social Marketing, Email Marketing, and SEO efforts work harder, work smarter, and perform for our clients! Our team has been named to the INC 5000 list of the fastest-growing companies in the United States 10 times!

At EXCLUSIVE, we encourage every person in our company to seek out opportunities to grow and actively partake in improving our business. To succeed in this role, you must be a driven IT and security professional with exceptional communication skills, strong technical skills, and the ability to prioritize and multitask.

The right candidate will be self-driven, detail-oriented, and not afraid to hit the ground running. Successful candidates will demonstrate the ability to think big while being able to juggle multiple tasks and responsibilities. Strong communication skills required and the ability to work independently.

This is a hybrid role. The candidate must be able to commute to Burlington home office.

Responsibilities:

• Lead and work with our People Operations team; Provide level 1 Desktop support to ensure quick resolution of technology-related issues.
• Provide Senior technical support knowledge for end-users regarding computers, printers, and phones.
• Maintaining laptop and desktop computers including installing, managing, and upgrading the operating system, installing, and configuring applications, creating users, and securing computers with disk encryption and other security best practices.

• Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations
  Interact professionally with internal users to diagnose and resolve problems
• Network security: Work with vendor and internal team to ensure network 

• Strong knowledge of Active Directory design and Group Policy administration.
• Manage an enterprise-wide Software Deployment strategy using Microsoft System Center Configuration Manager.
• Proactively monitors a Microsoft infrastructure environment to ensure continued availability of the systems and services.
• Document installation and configuration procedures and policies 
• Support and monitor highly available solutions.
• Completes maintenance and support actions for the production of Microsoft technologies.
• Develops processes to increase efficiency and automate regular maintenance of support actions.
• Identifies and resolves problems with the production Microsoft environment.
• Assists the Infrastructure team with testing and implementation of new software releases for our internal tech platform as needed.
• Deploys software for service packs or emergency security patches.

IT Security following processes:

• Adhere to established policies and procedures. Expand our WISP procedures and oversee security and controls with O365
• Make sound business decisions, under direction by following documented procedures.
• Proven experience operating in an Information or Cyber Risk position
• Ensure antivirus software is up to date on every computer and all patching completed timely
• Oversee active response plans for any security incidents and keep us compliant with existing plans.
• Active user training and awareness within the company/teams.
• Other responsibilities as assigned including overseeing our SharePoint built out, Salesforce software integrations among other third-party vendor/software and internal technology platform.

Requirements and Qualifications:

• A bachelor's degree in a related field with a minimum of 5 years of experience in an IT, Helpdesk, or technical role. 
• Security standards and protocol knowledge for a cloud environment.
• Experience with OS imaging, maintenance, and deployment.
• Strong knowledge of the Microsoft System Center suite of products (SCCM, SCOM, VM) AND Teams, SharePoint, Azure. 
• 3 years of experience with Virtualization configuration, support, deployment.
• 3 years of experience with various SW deployment methodologies.
• Proficient with system performance measuring and monitoring.
• Proficient with IIS, web customization, and encryption.
• Strong understanding of networking infrastructure (LAN, WAN, VPN) and protocols (TCP/IP, WINS).
• Experience in working with formal Patch Management and Change Control Systems.
• Relevant Certifications (Security CASP, CEH, CISA, CISSP preferred!) 
  
• Ability to work in a remote capacity and ability to quickly grasp new concepts, both technical and business related, and utilize as needed.

Benefits

• Autonomy – we hire intelligent people and give them the tools and training to succeed.
• Growth Opportunities- growing company with room to play a key role at a pivotal time of growth.

• PPO/HMO/HSA , Dental & Vision options
• Several weeks’ vacation, 13 core Holidays, Summer Fridays and separate sick time
• 401k with company match
• Gym Subsidy
• Company Paid Life Insurance

EXCLUSIVE. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.