Manager/Backoff Systems

Manager/Backoff System 

Role and Responsibilities:

Active Crunch Time Administration and restaurant support including but not limited to:

           o   Account creation and password support

• New user set up
• Assigning/moving users to new locations as needed
• D.O. locations assigned / updated
• Manager termination
• Manager Password Resets
• Troubleshooting CT employee user login and sending reset passwords

          o   CDP errors – ongoing daily throughout the week but:

• All Invoice errors completed by 8 am CST for Monday morning (Creation/Mapping of any new or subbed Product Items)
• All Menu Mix errors completed by 8 am CST on Monday morning (Creation / linking of any new POS buttons)

          o   Theoretical recipe management – cross branded with an emphasis on a specific brand

• Collaborate with Marketing and Culinary to assist in food costing and menu engineering; after all new items / recipes / conversion added, cost menu.
• Collaborate with POS to ensure new recipes are linked and ready for go live
• Collaborate with POS to ensure POS button names/PLU updates are correctly mapped.
• Programming new recipes, new products, recipe conversions and counts, product conversions and counts, prior to menu launch.  Add new product items and cost into brand specific storage locations.
• Updating Prep and Menu Recipes as changes are made from culinary.
• Updating User Defined Categories

           o   Inventory Management support at the Director and restaurant level

• Monitor days on hand, AvT and assist in trouble shooting COGs that do not align with company goals

o   Hold ongoing training and support calls for Directors/Managers

• Support and train new functionalities as they are rolled out
• Support and train current functions if needed

o   Support / Train in continued rollout of Crunch Time to additional brands and franchises

o   Onboarding for new locations – on sight and remote. Various functions have to be completed for new locations; location set up, vendors / bidsheets,  vendor purchase items, storage locations, managers, employees, GL set up, recipes, menu items, mapping, ensure transfer of electronic vendor purchases flow correctly.

o   Labor/TeamWorxs support

• Assist locations in trouble shooting labor challenges and ensure labor is ready to be posted at the appropriate time
• Respond to any requests for un-posting labor after 12n on Monday.

o   Participation in weekly team planning meetings to ensure adequate coverage and support

o   PTO coverage for other support staff on the Team

o   Vendor set up within CT for new vendors – collaborate with AP

• Complete replication requests on time
• Verify Replication requests are approved; forward to Shannon if not on current lists.

o   Actively monitor and respond to all Crunch Time Help Emails within the specified goals of the department.

o   Maintain / Update / Add User groups as needed.

o   Project Management as needed.

o   Keep database clean and streamlined.