Fron Counter Assistant

We are seeking a Customer Representative.

This position will be responsible for greeting customers, handling inbound phone calls and internet appointment leads. This position is also responsible for communication with vendors and other employees.

Immediate Opening Available

Job Responsibilities:

• Receive inbound calls and internet leads; follow up with clients in a prompt, courteous manner
• Obtain customer information and keep accurate database.
• Set customer appointments with the focus that all are prospective long-term customers.
• Must ask open-ended questions and thoroughly document customer requests/concerns for technician work orders
• Learning and understanding basic automotive mechanics in order to build accurate repair and maintenance estimates
• Handle minor customer concerns in a courteous and effective manner
• Assist the Service Manager in their daily responsibilities as applicable

Successful applicants will have high energy and be capable of maintaining their composure in an organized, fast-paced environment. This position is filled with the opportunity of training to become a service advisor/manager; assistants must be organized, quick thinking and solution-focused.

Job Type: Full-time

Salary: $16.00 - $22.00 per hour

Expected hours: 45 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday