IT Help Desk Technician II - Windsor, CT

Job Requisition ID#: 748A

Morris Group Inc, one of the largest machine tool distribution networks in North America, is seeking a seasoned IT Help Desk Technician for our Windsor, CT location. We are looking for an experienced individual who has proven success in providing IT support for an MSP or large-scale corporate environment. This role will provide the right individual with opportunities to work for an excellent company in a fast-paced, and growing industry.

Goals and Objectives:

• Monitor and respond to the ticket queue daily and ensure timely resolution within company defined SLAs. Aim to resolve existing tickets promptly and maintain ticket queues below 50 tickets.
• Provide daily assistance to end users who approach the help desk. Greet them and address their needs promptly. Resolve issues on the spot whenever possible or create a ticket and manage time effectively to return and resolve them within 24 hours.
• Regularly create and update existing knowledgebase documentation in OneNote among internal technicians to facilitate faster troubleshooting of reoccurring issues.
• Utilize Active Directory to configure new staff members, update existing staff member security groups and modify attributes such as proxy addresses as needed.
• Configure and image Windows Environment Workstations for staff members using MDT and company proprietary software.
• Procure and document assets using asset management software daily to facilitate inventory audits.

Job Responsibilities:

• Provide immaculate customer service and communicate clearly with end users.
• Work with peers to provide quick and efficient resolution of advanced issues.
• Use Endpoint Management Central to remote connect to end users.
• Ability to multitask and prioritize multiple tickets simultaneously.
• Proactively analyze workflow and provide suggestions to direct report.
• Work in the office 5 days a week.

Qualifications:

• 2+ years of Customer Service and Resolution Skills
• 3+ years of Corporate Windows 10 environment, OneDrive, SharePoint, Teams, Office 2019 / 365
• 2+ years of Microsoft 365 Admin Center
• 1+ years of email filtering system (Sendio/Mimecast/Proofpoint/Abnormal)
• 1+ years of AD, Azure AD/Entra ID, DNS, TCP/IP Protocols, MFA/SSO
• 1+ years of File and Printer Server Knowledge
• 2+ years Ticketing system (ConnectWise/Jira/Spiceworks/Service Desk Plus) and remote software (Kaseya/Screen Connect/LogMeIn/Quick Assist/Endpoint Central)

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Benefits:

Morris Group, Inc. benefits package include; competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company paid holidays, 401K with employer contribution, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Windsor, CT

Locations Windsor, CT