Field Service Support
Ford Business Machines
Connellsville, PA
Field Service Support
Ford Business Machines
Connellsville, PA
- $15 to $17 Hourly
- Full-Time
Job Description
Description:Seeking professionals who will travel to client locations and provide customer field service support for the installation and maintenance of network connected copiers, printers, and scanners.
Requirements:
Requires a combination of technical and critical thinking skills.
- Coordinate with the IT staff to assist in resolving underlying problems with the network or the need for any new firmware.
- Install and configure devices, identify, and resolve malfunctions/failures within the hardware or software system.
- Diagnosing and fixing equipment malfunctions or breakdowns, either on-site or remotely.
- Providing technical support to customers, answering queries, and resolving issues.
- Maintaining accurate records of installations, maintenance activities, and repairs. This may include creating service reports and updating documentation.
- Troubleshooting: Identifying and resolving technical problems, both proactively and reactively.
- Safety: Adhering to safety protocols and guidelines while working on-site.
- Complete required training.
- Obtain needed certifications especially for new products.
Requirements:
- Ensures exceptional customer service.
- Excellent communication ability.
- Comfortable working independently.
- Set goals with little supervision.
- Strong work ethic.
- Desire to achieve success through hard work and commitment.
- Valid driver's license.
- Proof of insurability.
Address
Ford Business Machines
700 Laurel Dr
Connellsville, PA
15425
USA
Industry
Engineering
Posted date
Over a month ago
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