Patient Financial Counselor

THE ORGANIZATION

Ashley Treatment Center was founded in 1983 by two visionaries who knew the treatment of drug or alcohol addiction could be designed and effectively delivered in a holistic manner that compassionately considers the whole person and not just the disease. Innovative then, and innovative now, Ashley passionately continues its core mission “To transform and save human lives by integrating the science of medicine, the art of therapy, and the compassion of spirituality.” Organizationally strong, the organization rigorously adheres to its guiding principles, ethics, and a culture of excellence.

POSITION SUMMARY

Provides direct patient support during the patient treatment experience by meeting with patients to discuss their out-of-pocket costs for their recommended treatment. Meetings include payment collection, determining and establishing payment plans and collaborating with fellow Ashley staff.

KEY RESPONSIBILITIES

• Manages daily schedule to support patient meetings for admission, insurance updates, and discharge.
• Provides education to patients regarding insurance benefits and out-of-pocket costs.
• Verifies all demographic and insurance information while making necessary changes to support clean claim submission.
• Collects estimated patient liability and provide patient financial counselor to include explanation of quoted benefits.
• Extends payment plan and/or scholarship options according to Ashley’s policies and procedures.
• Enters charges and adjustments on accounts, as necessary.
• Updates daily reports and systems to ensure clear documentation, including documentation within Electronic Medical Record and billing system.
• Attends interdepartmental team meetings as they relate to the patient census to ensure proper support.
• Monitors email and calls to allow response within 24 business hours.
• Completes monthly administrative tasks, as time allows.
• Models the utmost respect, dignity, compassion and privacy when meeting with patients and speaking with their families.
• Disclaimer- Perform other duties as assigned by direct management
• In addition to role responsibilities, each staff member of Ashley, Inc. has the following responsibilities as a part of their employment:
• Models and reinforces Ashley’s mission and core values
• Performs other duties on an as-needed basis
• Protects our patient’s personal health information by maintaining compliance with HIPAA and other relevant Ashley related IT security regulations
• Reinforces Ashley’s commitment to diversity, equity and inclusion

DESIRED KNOWLEDGE/SKILLS/ABILITIES:

• Minimum High school and at least 2 years working in managed care/patient accounts environment; typing and computer skills required; must have excellent telephone and communication skills; organizational skills; good business background and knowledge of managed care system; knowledge of Twelve Step Programs.
• Excellent verbal and written skills; read and write clearly.
• Good arithmetic skills; understand insurance and financial requirements.
• Ability to prepare financial reports. Knowledge of Microsoft Office to include Outlook, Word and Excel.
• Glean information from patients and families in crisis; accurately interpret what needs to be done; able to de-escalate crisis situations; break down defense mechanisms characteristic of chemically dependent persons.
• CPR certification