Member Service Representative
Imagine Staffing Technology
Buffalo, NY
Member Service Representative
Imagine Staffing Technology
Buffalo, NY
- Full-Time
Job Description
Company Info
Job Description
Job Profile
Job Title
Member Service Representative
Location
Buffalo, NY
Hire Type
Contingent
Hourly
$18
Work Model
Onsite
Contact Phone
(716) 256-1281
Contact Email
adigiacomo@imaginestaffing.net
Nature & Scope:
Positional Overview
Are you passionate about delivering exceptional customer service? Our client is seeking a dynamic and dedicated Member Service Representative to join their team! As a member of their customer service team, you'll have the opportunity to engage with their valued members, assist with inquiries, and ensure each interaction is positive and efficient. They offer a supportive work environment, opportunities for growth and development. If you thrive in a fast-paced, customer-centric role and are committed to making a difference for our members, we encourage you to apply!
Role & Responsibility:
Tasks That Will Lead To Your Success
- Greet and welcome members and visitors to the credit union in a courteous and professional manner. Provide prompt, efficient and accurate service to the members – both in person and remotely.
- Respond to email or other electronic request submitted by members.
- Respond to member request, problems and complains and/or direct them to the appropriate person for specific information and assistance.
- Open new accounts and service existing accounts. Set up new account files and provide members with all necessary information to establish their membership.
- Research accounts for discrepancies as required.
- Assist members in balancing their accounts and with their proper completion of payroll deduction and/or direct deposit forms.
- May be required to perform some duties of loan clerk which may include tracking of insurances, liens, etc.
- Perform other duties as necessary or requested
Skills & Experience:
Qualifications That Will Help You Thrive
- High School Diploma or GED
- Great communication skills
- Understanding of all credit union products and services and the ability to present and explain those products to members.
- Cash Experience
- Knowledge of endorsements and negotiable instruments
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