Insurance Customer Service

Mike Scott Agency

Saint Louis, MO

$18 to $21 Hourly
Full-Time

Job Description

Benefits:

Simple IRA
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off

Job Summary
The Insurance Customer Service provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
Processes change to existing accounts and policies and find opportunity to cross-sell when appropriate.
Serves as a liaison on behalf of the customer between the agency and various business partners
Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
Schedules appointments with existing or prospective customers for agency employees

Qualifications

Demonstrated customer service experience
Active Property & Casualty license required.
Effective communication skills via phone and email
Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
Solid knowledge and understanding of basic mathematical skills