Operations Manager

Ready to make an impact on the world around you? Come join Reliable Automatic Sprinkler Co., Inc. in its mission to save lives and reduce property damage. We are a leading manufacturer and worldwide distributor of fire sprinkler system products. Established in 1920, Reliable Automatic Sprinkler Co., Inc. has experienced tremendous growth by expanding into global markets, maintaining worldwide sales and regional distribution centers and shipping products to more than 50 countries. This is a stable organization that provides you with a significant long term career opportunity.

Want to join our team? We have an immediate opening for an Operations Manager based in our Dallas, TX facility.

Roles and Responsibilities

• Provides supervision and leadership, training, coaching, and feedback to the Dallas, TX, Houston, TX, and San Antonio, TX distribution centers
• Oversees the training and education of all new personnel on RASCO products, operational systems, and company policies
• Upholds the Reliable Safety Program as outlined by the Safety Manager and Director of Operations
• Monitors and maintain costs within the budget constraints as outlined in the warehouse budget
• Implements the Material Management Program through the forecasting and ordering of required products which includes the accomplishment of the required material turns and the control of slow moving product
• Reviews and approves time sheets, expense reports, and other weekly progress reports
• Organizes, maintains, and reviews all MTO orders, backorders, or other special customer requests
• Responsible for the control of all working funds and petty cash distributions.
• Conducts weekly coordination meetings with staff to discuss operational issues, goal accomplishment, and customer service performance
• Manages the customer service department to ensure Reliable customers receive professional outstanding service which includes the minimizing of shortages, status of backorders, and the expeditious resolution of customer problems
• Reviews Customer Service Performance Reports, pricing and freight credits, and all inventory adjustments
• Manages daily delivery schedules and freight vendors
• Maintains all warehouse activities to include; order processing, receiving, put away, checking, shipping, and returns
• Operates forklift, lift truck, side loaders, pallet trucks, picker and other loading/stacking equipment
• Checks shipping supply levels which include pallets, boxes, packaging material, tape, labels, & Zebra printer ribbons
• Maintains system component ordering schedules and ensures orders are processed
• Follows up on weekly and monthly reporting regarding shipping speed, productivity, customer service, ISW, etc.
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe condition or practice to your supervisor.
• Performs other duties as directed

Qualifications

• Associates' Degree in Business Administration, Communications, Logistics, or related field
• 7 + years' experience in Customer Service and/or Distribution
• 5 + years of Demonstrated Leadership experience
• Must be able to travel 25% of the time
• Experience managing employees in a multi-site distribution center is preferred
• Knowledge of Warehouse Operations and Customer Service
• Working knowledge of Human Resources, payroll, and administrative processes
• Demonstrates an understanding of freight and delivery processes
• Proficient in Microsoft Office, ERP, and Time and Attendance
• Creates a positive atmosphere in which timely and high quality communication flows smoothly
• Excellent attention to detail and accuracy
• Outstanding organization, documentation, and customer service skills
• Strong critical thinking skills using logic and analysis to identify strengths and weaknesses
• Prioritize and completes a variety of tasks in a timely manner
• Excellent verbal, written and reading comprehension skills
• Outstanding conflict resolution skills
• Possess a strong commitment to a team environment while working well with others

We offer an excellent starting salary and a competitive and comprehensive benefits package.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.