Reservations Data Entry Specialist

Overview:

Canyon Ranch is the leader in Wellness Guidance. We’ve been inspiring people in finding their “well way of life” at our world-famous resort destinations since 1979. Our guests experience lasting transformation through curated pathways that answer their wellness intentions. We deliver personal guidance from world-class experts in health & performance, food & nutrition, spa & beauty, fitness & movement, and mind & spirit that inspire proven, lasting impact on Canyon Ranch guests as they pursue their well path.

As a trailblazer and leader of the integrative wellness lifestyle, we offer immersive, life-changing destinations in Tucson, Arizona and Lenox, Massachusetts, a wellness retreat in Woodside, California and the largest day spa in North America at The Venetian Resort in Las Vegas.

This entry-level quality assurance position will support our Reservations Sales Consultants and Supervisors in a variety of tasks including preparing confirmations, on-line reservations, call backs, group rooming lists, performing reservation audits, etc. At the direction of the Operations Supervisor, this position is focused on the backend processes within the reservations department, allowing the Reservation Sales team to focus on selling and minimizing their administrative time away from calls. This position provides exceptional internal and external guest service - becoming an expert in processes and the products being sold at all Canyon Ranch locations.

• Online Reservations: Actively manage reservations made via Canyon Ranch's online booking engine. Enter information into various systems including the Property Management System (PMS) and Customer Relationship Management (CRM) system as well as create shares as required. Following up the reservation process with making outbound calls to guests and generate confirmations.

• Complimentary/YOUplay Reservations: Follow guidelines to build approved business-related Complimentary reservations as well as YOUplay reservations for employees and their family members.

• Administration: Work with our Leadership team to provide support in administrative and ad-hoc projects and other various other functions as needed such as processing the deposits on hold for one year as necessary and audit reservations to ensure reservations are booked accurately. 

• Reservations: Make outbound calls, return voicemails, and act as a reservation agent during unusual peak times booking both Spa Day and at times overnight guests.

WHAT YOU'LL NEED TO BE SUCCESSFUL

• High School Diploma or equivalent required.
• Basic computer skills and knowledge of Microsoft Office: Word, Excel and Outlook with the ability to type a minimum of 40 w.p.m.
• 1+ years of experience in sales  or related field.
• Strong interpersonal skills on the telephone demonstrating a confident, positive attitude.
• Excellent data entry, written and verbal communication skills.
• Strong attention to detail and follow-up skills with ability to identify and resolve problems.
• Ability to work a flexible schedule, including morning shifts, evening shifts, weekend shifts, and holiday shifts

WHAT YOU’LL RECEIVE AS A COLLEAGUE

• Competitive salary and benefits package, including health, dental, and vision insurance, 401k matching, and paid time off
  
• Partner and collaborate with world-class experts in the fields of health, fitness, spa and spirituality
• YouPlay - Exclusive access to Canyon Ranch amenities and discounted programs at our properties
• A supportive and collaborative team environment
• Opportunities for professional development and growth

LOCATION: This position will be working onsite at our Tucson property

PAYRATE: $17.00/hr

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