Customer Support Specialist - Lighting and Electrical

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist, specializing in lighting and electrical products. The ideal candidate will possess a unique blend of soft skills, technical knowledge, and exceptional communication abilities to effectively troubleshoot and address customer inquiries and concerns over the phone.

Responsibilities:

1. Provide exemplary customer service via phone calls, emails, and other communication channels, addressing inquiries related to warranties, claims, and lighting/electrical issues.
2. Utilize strong understanding of lighting and electrical principles to troubleshoot technical problems remotely, guiding customers through diagnostic procedures and solutions over the phone, through email, or in-person.
3. Demonstrate proficiency in phone etiquette and communication techniques to effectively convey technical information in a clear and understandable manner.
4. Collaborate closely with customers, internal teams, and external partners to ensure timely resolution of issues and fulfillment of warranty claims.
5. Document customer interactions, technical solutions, and warranty claims accurately and thoroughly in our CRM system.
6. Stay updated on product knowledge, industry trends, and manufacturing processes to provide informed support and assistance to customers.
7. Assist in the development and improvement of support processes and documentation to enhance customer satisfaction and streamline operations.
8. Maintain a positive and professional demeanor while working in a fast-paced environment, effectively managing multiple tasks and priorities.

Requirements:

1. Excellent communication skills, both verbal and written, with a strong emphasis on phone etiquette and customer interaction.
2. Proficiency in troubleshooting lighting and electrical issues, with a solid understanding of lighting technology and electrical systems.
3. Previous experience in customer support or technical support roles, preferably in a manufacturing or electrical industry.
4. Ability to effectively multitask, prioritize tasks, and adapt to changing priorities in a dynamic work environment.
5. Strong attention to detail and accuracy in documenting customer interactions and technical solutions.

Join our team and become an integral part of our commitment to delivering exceptional customer support and satisfaction in the lighting and electrical industry. Apply now to embark on a rewarding career journey with us!