Solutions Engineering Warehouse Support Specialist

Top 100 Workplace in Dallas: Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members, and we are proud to have ranked in the top 5% for multiple culture drivers including clued-in employees, supportive managers, strong values, meaningful work, leaders-in-the-know, employee appreciation and cross-team cooperation.

Video: Hear from Our Team on What Makes Kings III a Top Place to Work

Kings III Emergency Communications – Solutions Engineering Warehouse Support Specialist

The Solutions Engineering Warehouse Support Specialist position has the primary role of packing and shipping orders for Pre-CO agreements and for the Dealer Program daily. Other duties will be assigned to assist the Solutions Engineering Department. Training will be provided for all duties assigned to the position.

Duties include:

• Assisting callers on the Solutions Engineering Cellular Support line with simple tasks related to SIM cards, CabView, and/or Pre-CO and Dealer devices.
• Managing the Pre-CO Support Ticket queue along with teammates to stay up to date on all processes for Pre-CO.
• Assisting the Solutions Engineering Department team with any duties assigned by the position’s supervisor.
• Assisting the main warehouse team with periodic inventory counts.
• All other duties assigned by the position’s supervisor.

Working Conditions:

• This position will report to the Solutions Engineering Warehouse Support workstation located at the Kings III Warehouse on Beltline Road during regular business hours, unless advised otherwise by the position’s supervisor.

Company Benefits:

• Medical, dental, vision, life, disability insurance plans offered.
• 401k plan with company match.
• Employer paid telemedicine benefits.
• Eight scheduled paid holidays, plus one paid floating holiday each year.
• 15 days of paid time off accrued in the first year.

About Our Company:

At Kings III, we provide critical communication services to help people in distress. We answer the call when seconds count. We know because we’ve been making them count when it matters most for over 30 years. Our best-in-class emergency dispatch service helps our customers reduce risk, mitigate liability, and lower their cost, all while simultaneously allowing them to provide better care to their team members, tenants, and guests.

Our primary client base includes commercial and multi-family real estate owners and property managers and the most common areas we provide emergency dispatch services are in elevators and at poolside. Our customer retention rate is amazingly high at nearly 98%. Most important to our team and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our service must work when needed.

More than 18% of our team has been with Kings III for 10+ years, and many of them for much longer. We care who we bring on board, and nothing matters more than keeping our company culture intact and thriving.

What we do here really matters – not just for our customers and our callers, but for our team members as well. HOW we do it matters even more.

Kings III Core Values:

You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values as we work to lead and grow a team of good citizens – internally and externally speaking.

1. Honesty & Integrity

2. Service to the customer above all else.

3. Do what is right.

4. Good enough is not good enough; pursue excellence.

5. Encourage individual initiative and growth.

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Qualifications:

• High school diploma or equivalent
• At least 1 year of work experience in a warehouse setting
• Packing and shipping experience using the FedEx and UPS shipping platforms.
• Basic Microsoft based computing skills, including Excel, Word, and PowerPoint.
• Capable of learning inhouse software, including Manitou, Sedona, and K3Core platforms.
• Ability to lift and carry at least 50 lbs. repeatedly throughout the day.

Preferred Qualifications:

• Working Knowledge: This role will require an overall understanding of the business to assist their teammates, vendors, and clients with the above-mentioned duties.
• Thorough Knowledge: Strong verbal and written communication skills will allow the person in this position to take inbound and place outbound calls, respond to emails, and collaborate with peers within the business and the industry.