Home Appliances Specialist

Home Appliances Specialist
Location: Ridgefield Park, NJ
Schedule: Fully onsite 9:00a - 6:00p

Top skills:
• Interest and knowledge in Home Appliances
• Proficient in Microsoft Office Word, Excel, and PowerPoint
• Ability to deep dive to perform root cause analysis
• Exceptional presentation, written, and verbal communication skills

Must have Requirements:
• Has great interest in Home Appliance field and has the ability to assessable, disassemble parts as part of R&R.
• Must be able to drive - will occasionally drive (locally) between training facility, warehouse, and office.
• Great communicator; eager to learn and tenacious - able to communicate ideas and resolutions effectively. Were looking for a go-getter that is proactive!
• Root cause analysis

Specific responsibilities include:
• Weekly and monthly analysis for product quality sensing. Analysis by product, model, and symptoms.
• Monitor new model quality performance with comparing benchmark model trends
• Coordination of weekly, monthly report and presentation to all related teams
• Conduct new product evaluation processes and testing efforts for continuous improvement in product and service quality.
• Analyze, evaluate and test various Home Appliance Product Categories top symptoms and issues, identify root cause and corrective actions with internal teams, HQ and Factories.

Knowledge/expertise/experience:
• Years of experience: 0-2 years of experience in an analytics focused role
• Understanding manufacturing, engineering and design.
• Experience with in home appliance service, analysis, root cause determination and troubleshooting (not an absolute must-have)

Skills:
• The ability to understand significant knowledge of home appliance products as well as the service aspects of the consumer product industry
• The ability to develop and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc.
• Work under little supervision and guidance to identify and ensure achievement of team goals and to complete individual work assignments within established time frames.
• The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things.

Education:
• Bachelors degree in engineering, computer science, Math or business-related field.

This position will primarily focus on: Service quality related Analysis:
• Product quality data analysis with ASR trends of projects/models
• Monitor quality case issues by daily tracking tickets
• Theme card management of pending and in progress quality issues until solutions are found through communication with HQ
• Part/Unit Retrieval
• Part/Unit Retrieval

Note: Any pay ranges displayed are estimations.  Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.  All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

Founded in 1940, Yoh operates from 75 locations throughout North America and is headquartered in Philadelphia, PA. Yoh was the nation’s first technology staffing firm. As a business unit of Day & Zimmermann, Yoh has a flourishing global footprint, as our parent company operates from more than 150 worldwide locations.
Company Website: https://www.yoh.com/