Customs Brokerage Clerk

Job Title: Brokerage Customer Support Specialist

Location: St. Louis, MO

Job Summary: We are seeking a dedicated and detail-oriented Brokerage Customer Support Specialist to join our team. In this role, you will work closely with customers to address brokerage-related complaints and ensure their satisfaction. If you have a strong background in brokerage operations, excellent communication skills, and a passion for providing exceptional customer service, we encourage you to apply.

Responsibilities:

• Collaborate with customers to understand their concerns and complaints related to brokerage services.
• Investigate issues thoroughly, identify root causes, and propose effective solutions.
• Communicate professionally and empathetically with customers via phone, email, or other channels.
• Utilize Microsoft products and tools to document interactions and track progress.
• Work closely with internal teams to resolve customer issues promptly.
• Maintain accurate records of customer interactions and resolutions.

Qualifications:

• Active Series 7 License: You must currently hold an active Series 7 license or be within the 2-year window for reactivation.
• Brokerage Operations Experience: Prior experience in brokerage operations is essential.
• Customer Service Skills: Strong verbal and written communication skills are crucial for effectively addressing customer concerns.
• Proficiency in Microsoft Products: Familiarity with Microsoft Office Suite and other relevant tools.
• Detail-Oriented: Ability to handle complex cases with attention to detail.