Student Services Advisor

Position: Student Services Advisor

Primary Duties and Responsibilities: Reporting to the Student Services Manager, the Student Services Advisor provides information and customer service relating to prospective and current students, programs, policies, applications, admission, registration, records, general advising, and related activities through inbound and outbound contacts via multiple contact channels. This position is often the first point of contact in Student Services and contributes to a strong, positive student experience by creatively responding to and resolving student issues, either through initial contact or working collaboratively with other Alpha College colleagues. This position works closely with all areas and many levels of the institution.

*This position requires working at evenings and weekends.

Student Services:

• Represent Alpha College to prospective students and promote Alpha programs;
• Provide support to students and prospective students via telephone, email and in person;
• Provide customer service to students and resolve problems in relation to their files;
• Plan, organize and encourage student participation in events and activities;
• Coordinate activities related to admission, registration and graduation;
• Additional duties as assigned.

Academic advising:

• Provide academic counseling and guidance to students to help them make informed decisions about their educational and career goals.
• Assist students in selecting appropriate courses and developing academic plans that align with their interests, major requirements, and graduation goals.
• Aid students in the course registration process, ensuring they meet prerequisites and adhere to registration deadlines.
• Monitor students' academic progress and work with them to address any academic challenges or concerns, such as low grades or course withdrawals.
• Offer guidance on career options, internships, and job opportunities, and help students create resumes and prepare for interviews.
• Conduct orientation sessions and workshops to help new students navigate the academic environment, understand policies and procedures, and develop study skills.
• Refer students to campus resources, such as tutoring centers, counseling services, and disability support, to provide additional assistance when needed.

Housing Coordination:

• Facilitate the housing assignment process for students, including room selection, roommate matching, and managing waiting lists if applicable.
• Provide information, guidance, and assistance to students regarding housing policies, procedures, and regulations. Address and resolve housing-related issues or concerns promptly.
• Maintain accurate records of housing assignments, occupancy rates, incident reports, and resident communication.
• Assist in the development and management of the housing budget, including tracking expenses, allocating resources, and making recommendations for improvements.
• Address emergency housing situations for international students and provide support

Administration:

• Organize, analyze, and update reports, spreadsheets, and templates for effective time management, accurate data integrity, efficient student communication, and student retention;
• Assessment and processing student applications on the OCAS application portal;
• Maintain confidentiality of student records and optimize the operations of the office;
• Perform administrative duties such as file maintenance and record systems;
• Provide administrative and secretarial support for student affairs activities; an
• Collaborate with faculty, department heads, and academic administrators to improve advising processes and contribute to academic program development.
• Additional duties as assigned.

Admissions and Enrollment management:

• Represent Alpha college to prospective students and promote alpha programs
• Assessment and processing student applications on the OCAS enrollment system
• Tracking and, following up on leads and providing encouragement to potential students
• Completing enrollment of new students and providing initial information on payment options as necessary
• Ensuring all student documentation and files are complete in all appropriate systems
• Tracking and reporting on weekly activities (i.e. Leads appointments, interviews, enrollment) to the CEO.
• Following up on cancellations
• Other duties as assigned.

Skills:

• Highly effective organizational skills, flexibility, and adaptability
• Strong cross-cultural communication (verbal and written) and efficient teamwork skills
• Highly detail oriented and the ability to effectively problem solve
• Ability to work independently, take responsibility and be self-motivated to achieve goals

Education / Experience Requirements:

• Previous customer service or education sector experience considered and asset
• Bachelors’ degree, post-graduate or diploma in related field required
• Intermediate skill in Microsoft Office Suite (Word, Excel and Power Point