Field Service Manager

Zoom Drain Austin

Round Rock, TX

$65 to $85 Yearly
Medical , Paid Time Off
Full-Time

Job Description

As a Field Service Manager, your role involves overseeing the operations and personnel involved in providing drain and plumbing services.

Overall, as a Field Service Manager, your primary goal is to ensure the efficient operation of the service department, deliver high-quality services to customers, and drive business growth and profitability.

Drain Technicians | WHAT WE DO

Clear drain/sewer lines that are clogged
Inspect drain/sewer lines with a camera, identify potential defects
Repairing and replacing sump pumps and sewage pumps
Selling sewer line repair and replacements for old or defective sewer lines
Leading projects for new sewer line installs or repairs
Provide exceptional customer service at all times

Here's an overview of your responsibilities:

Service Manager | WHAT YOU BRING

Experience working on drains is required. That experience should include unclogging drains with electric snakes and/or high-velocity water jets and using a sewer camera to inspect drain lines.
Team Management: You'll be responsible for managing a team of plumbers, technicians, and support staff. This includes hiring, training, scheduling, and performance management.
Customer Service: Ensuring high levels of customer satisfaction is paramount. You'll need to handle customer inquiries, resolve complaints, and ensure that services are delivered promptly and effectively.
Operations Management: Overseeing the day-to-day operations of the service department, including dispatching technicians, managing inventory, and coordinating job assignments.
Quality Assurance: Maintaining high-quality standards in service delivery is crucial for customer retention and reputation management. You'll need to implement quality control measures and ensure that all work meets industry standards and regulations.
Budgeting and Financial Management: Developing and managing budgets for the service department, including monitoring expenses, optimizing resource allocation, and identifying cost-saving opportunities.
Safety and Compliance: Ensuring that all work complies with relevant safety regulations and standards is essential. You'll need to implement safety protocols, provide training on safety procedures, and ensure that all equipment is properly maintained.
Business Development: Identifying opportunities for business growth and expansion is part of your role. This may involve developing new service offerings, exploring new markets, and nurturing relationships with existing and potential clients.
Technical Expertise: While you may not be performing hands-on plumbing work yourself, having a strong understanding of plumbing systems and techniques is important for effective management and decision-making.
Emergency Response: Being prepared to handle emergency situations is crucial in this role. You'll need to have protocols in place for responding to urgent service calls and ensuring that technicians can quickly address critical issues.
Continuous Improvement: Striving for continuous improvement in processes, systems, and service delivery is key to staying competitive in the market. Regularly evaluating performance metrics, soliciting feedback from customers and staff, and implementing necessary changes are essential aspects of your role.
Valid Texas Plumbing License Preferred
Must be able to lift and/or carry up to 75 lbs
Valid Driver’s License in good standing

Salary:

$65k - $85k / year
Base + Commission

Drain Technician Benefits | WHAT WE OFFER

Zoom Drain Austin creates an entrepreneurial environment for all its employees. We expect more than just fulfilling day-to-day duties– whether it’s ideas, initiatives, or going above and beyond what you are asked. We are looking for individuals who are excited to grow a small/mid-sized business from the ground up. There are great financial and career opportunities in getting into the ground level of this organization.