Housekeeping Inspector and Technology Specialist

JOB DESCRIPTION SUMMARY:
The primary responsibility of the Housekeeping Inspector & Technology Specialist is to ensure that all homes are cleaned to Seattle Vacation Home standards while complying with safety / security procedures. This position is responsible for checking homes after they are cleaned and prior to guest arrival and troubleshooting technology issues (cableTV, WiFi, electronic locks). Additional responsibilities include conducting inspections of homes, restocking homes, delivering items to guests, doing laundry at our company facility, and occasionally cleaning homes. Please note that this job requires a significant amount of driving within Seattle.

Our housekeeping staff could be the first and/or the last person our guests interact with, making the biggest impact on our guests. Therefore, excellence in customer service is a must. The Housekeeping Inspector & Technology Specialist must be able to work in a fast-paced environment, possess a positive attitude, be a team player, be flexible, and be respectful, energetic, and efficient. Attention to detail is a must!

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service, upholding Seattle Vacation Home’s standards and culture at all times.

*ESSENTIAL JOB DUTIES AND FUNCTIONS*

• Inspect homes after each clean to ensure the clean meets the standards of Seattle Vacation Home. Re-clean any areas that do not meet company standards.
• Inspect homes prior to guest arrival, ensuring that homes are guest ready.
• Familiarize yourself with electronic lock system, as well as other technology, such as WiFi and Cable TV. Provide technical support to guests and staff when troubles arise.

*ADDITIONAL/OCCASIONAL RESPONSIBILITIES*

• Conduct inventories of homes to ensure they are fully stocked. Replenish items as needed.
• Complete full or touch-up cleans when needed.
• Deliver items requested by guests.
• Do laundry in company facility.
• Observe all safety rules in accordance with training and company standards.
• Perform other duties as assigned.

COMPETENCIES

• Customer Focus – Gives guest needs priority and responds quickly to guest concerns
• Personal Energy – Exhibits passion for work. Always possesses a positive and upbeat attitude
• Adaptable and Flexible – Is able to complete tasks in a changing environment
• Outstanding attention to detail
• Excellent communication skills, especially in writing
• Ability to use company apps and communication tools.

EDUCATION AND QUALIFICATIONS

• Proof of eligibility to work in the United States
• High School Diploma or General Equivalency Diploma
• Must have a personal vehicle
• Must have valid Driver’s License and current auto insurance
• Ability to work flexible hours, including regular weekend work
• Must be able to pass a drug test
• Adhere to safety guidelines and policies set forth by the company.

WORKING CONDITIONS AND ENVIROMENT / PHYSICAL DEMANDS

• Must be able to frequently perform simple grasping, fine manipulation and repetitive hand and arm movements
• Must be able to bend, squat, crawl, kneel, push, pull and walk on uneven surfaces on an occasional basis
• Must be able to handle the stress of short deadlines and physically exhausting work
• Requires being out of the office and in the properties managed by Seattle Vacation Home in hot and cold weather and in heavy local traffic conditions
• Difficult body movements - making bunk beds, futons, sofa beds, and moving heavy furniture
• Must be able to climb stairs both inside and outside and frequently lift up to 40 lbs.