Mortgage Operations Manager

Responsible for the administration of the mortgage loan area and supervision of department employees.

Essential Functions

LEVEL I

• Develop mortgage loan business through calling Realtors, contractors, other institutions, and through member seminars.
• Provide processing, servicing and underwriting skills that conform to the secondary mortgage market: credit and loan guidelines as set forth by the credit union for consumer and mortgage loans.
• Provide expertise and responsibility for the mortgage lending area regarding compliance, regulation, product development, implementation, pricing, funding, portfolio quality and auditing.
• Direct and supervise the day-to-day activities of the mortgage lending staff.
• Provide coaching and training to the mortgage lending staff on an ongoing basis.
• Administer Escrow accounts.
• Review and provide directions for problem and difficult files.
• Foster a teamwork approach with staff and all other related departments.
• Monitor and achieve budgetary goals and objectives.
• Work with Mortgage Loan Officers to resolve problems and concerns of members/realtors arising out of the loan process.
• Develop an understanding of credit union history, philosophy, organization, bylaws, and operational procedures.
• Develop a working knowledge of Credit Union’s data processing systems.

LEVEL II

• Research, develop and implement new mortgage products as recommended to, and approved by management. Conduct in-depth analysis and investigation into correspondent lending relationships that the credit union enters into regarding mortgage lending.
• Develop, implement, and maintain operational procedures to maximize efficiency and quality of work and to provide consistent service to members.
• Develop, analyze, and complete monthly loan reports.
• Perform audit of loan files to ensure quality and that lending policies are followed.
• Recruit and select quality applicants for vacancies, ensuring that the credit union is adequately staffed with competent employees.
• Evaluate the job performance of staff supervised to ensure quality work and service to the member. Oversee promotions, transfers, terminations, and other changes in status of assigned employees.
• Manage and recommend the purchase of equipment and supplies.
• Perform the duties of compliance officer for the mortgage lending area.
• Develop and update staff training materials to ensure continued quality service.
• Responsible for training and development of mortgage lending staff.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Additional Functions:

1. Actively support our “sales and service” culture and demonstrate these skills by obtaining knowledge and the ability to communicate to members the benefits and features of all our products/services.
2. Develop a working knowledge of credit union and competitor’s products/services with a continued interest in improving quality services and products for the credit union.
3. Complete in-house training based on required classes set up for this position.
4. Conduct oneself in a professional manner in relationship to all credit union activities both in attitude and appearance.
5. Assist in any area as directed by management.

Qualifications:

• College Degree in Business Administration or Finance
• 2-4 years in mortgage lending/operations with 2 years of supervisory skills.
• Mortgage lending experience includes processing, closing, originating, and/or funding mortgage loans in the secondary market.
• Have mature judgment in loan underwriting.
• Working Knowledge of mortgage lending regulations (FHA, VA, NIFA and Conventional)
• Counseling and interviewing experience with mature judgment.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.