Housing Referral Assistant - GPSI

GPSI Guam is a Professional Technical Services Company, headquartered in Hagatna, Guam. We are a SBC Native 8(a) and HUBZone certified, Small Disadvantaged Business providing Program/Project management, administration, management, technical support, general contracting, logistics, commodities, and training resources.

GPSI is a wholly-owned subsidiary of the Kina'ole Foundation, a 501(c)(3) non-profit established to benefit Native Hawaiian communities. GPSI offers a competitive salary and comprehensive benefits package that includes:

• Health insurance
• Dental insurance
• Life insurance
• Professional training reimbursement
• 401K
• Disability insurance

Job Description: The Housing Referral Assistant is responsible for providing assistance to all logistically supported military, Department of Defense (DOD) and non-DOD civilians and their families with all housing needs at the assigned base. Conducts briefings on housing policies and procedures; updates and maintains available housing lists; and replies to complaints.

Duties and Responsibilities:

• Contacts individuals or organizations such as landlords and real estate agents by phone and correspondence to obtain listings of rental or for-sale properties and possible future prospects of housing. Maintains liaison with these individuals to keep lists updated.
• Briefs all incoming and outgoing customers on housing policies and process.
• Counsel applicants with regards to availability of housing that will meet the applicant's needs, including special circumstances, such as, medical or financial hardships and mediating landlord/tenant disputes
• Provides information regarding community services, i.e. schools, churches, transportation, hospitals, hotel, and job information centers
• Furnishes information to those interested in home purchase, including locations, owners, agents, price ranges, loans and other related information
• Maintains daily records of office activities, including number of applicants, number placed, and agents solicited or listed
• Schedules appointments for housing inspections
• Conducts housing inspections to ensure policy standards are met, including compliance with nondiscrimination policies
• Prepares and processes civilian rental leases; may assist with set up of electronic fund transfers
• Receives, classifies, reconciles, interprets, consolidates, and/or summarizes documents and information utilizing standard office equipment
• Maintains files and records of documents processed
• Prepares and compiles reports within prescribed guidelines gathering data from a variety of sources
• Interfaces with customers, suppliers, or Company employees outside the immediate work area on a regular basis to give or exchange information
• Performs other related duties as assigned

Accountable For:

• Timely and cost effective performance of duties
• Harmoniously working with other employees and customers
• Effectively coordinate a number of projects simultaneously
• Demonstrated ability to work well under pressure
• Effective written and oral communication skills
• Demonstrating initiative and problem-solving skills
• Contributing to the successful completion of project initiatives

Minimum Requirements:

• High School Diploma or equivalent
• Knowledge of local real estate fundamentals and practices
• Two (2) year experience in an administrative or clerical position
• Basic computer skills in the use of Microsoft Word, Excel and Power Point
• Possess and maintain a valid driver's license with a suitable driving record
• Ability to obtain to U.S. Government Installations through the Defense Biometric Identification System (DBIDS)

Preferred Qualifications:

• Knowledge of the basic organization, functions and performance objectives of the Family Housing Program
• Knowledge of military disbursements and collections, including civilian rental program and the electronic collection of monthly rents and deposits into Government accounts
• Knowledge of the Enterprise Military Housing (eMH) program
• Knowledge of military instructions and policies on pay allowances and entitlements
• Knowledge of military housing instructions, policies and desk guides

Reasonable Accommodation
GPSI will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

GPSI is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.